Click-to-call refers to a type of digital communication in which a person clicks a button or sends text in order to be connected with another individual in real-time. It enables you to click on any of the numbers in your helpdesk, CRM and website. These connections which are made can occur via phone call, SMS or Voice-over-Internet-Protocol (VoIP). Here the Click-To-Call links are commonly found as buttons on the websites. But we can also take click-to-call hyperlinks over emails and videos.
Click to call is more popular with busy and fast-growing call centers. It does not require any customers to download the software other than the standard plugins. It will provide the power to the agents to make the calls quickly in less time and earn the profit. This will increase the efficiency of your teams as they can simply click on the button to place an outbound call.