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WOMEN - THE NEW DECISION MAKER OF RURAL INDIAN HOUSEHOLD

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Srinivas Lingamuthu
WOMEN - THE NEW DECISION MAKER OF RURAL INDIAN HOUSEHOLD

WOMEN - THE NEW DECISION MAKER OF RURAL INDIAN HOUSEHOLD

 

It is a known fact that rural India is a growing market with a large potential customer base. Companies are eager to exploit this opportunity, but there are many obstacles that the brand needs to overcome to establish itself in the hinterlands of the country. Companies are still figuring ways to enter and grow here. However, the main question remains - who should the companies target?


In a recent survey carried out by Accenture* a surprising result was thrown up. The report identified the following key points which make it clear that Indian rural women hold the baton when it comes to making a purchasing decision. There are various factors that contribute to it:


Most companies trying to reach the rural customers broadly fall in the following categories*:

1.

35% of rural women hold paying jobs and contribute to the household income. In urban India, only 21% of women are working.


2.

Many women buy things on their own.


3.

An astounding 84% travel outside their village to the main headquarters to buy. They want value for their money and are ready to make the extra effort to get the best product.


In addition to this, we have Microfinance companies and cooperative banks that give rural women the financial support they need to become entrepreneurs. Finally, women in rural India have an option to get affordable micro-credit and hence are exploring income-generating opportunities. This has helped them gain self-esteem and confidence. The microfinance companies also provide them credit for buying consumer durables that can help them improve their lifestyle.


Rural women are rarely impulsive buyers. Instead, they are smart customers who are need-based buyers and do a complete research of any brand before spending on it. Her main data center is her friends and relatives who share their own experiences with various products and services.


Therefore, it is essential that a brand gives a good buying experience to its customers. Consumer durables are costly, and these women are cautious of the purchase they make. If they have a bad experience either during shopping or after-sale service, they will not be sending any more consumers from their social group to the brand. They heavily rely on word of mouth advertising than traditional marketing campaigns for such buys. Giving a good product and ensuring a strong after-sales service will help the brand gain the necessary footing.


Rural women have evolved into discerning customers, who will not settle for substandard products or services. They want:


- Value for money


- Reliable and sturdy product


- A product that fulfills their needs


- A brand that has high aspirational value


The author is CEO & Co-founder of 72 Networks


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