The idea that both computers or software programs can learn and make decisions is very important and is important for us to know as their processes grow exponentially over time. Because of these two skills, AI systems can now accomplish many tasks that were once assigned to humans.

Over the past few years, AI technology has been booming. AI-based systems can now help humans benefit from significant improvements and increased efficiency in every area of life.

As the development of AI continues to grow, it will change our way of life and work more and more.

Now, let’s look at which areas of AI will have a huge impact in 2020.

Also Read: Top 46 Artificial Intelligence Companies You Must Know in 2020

AI in Retail

In recent years, technology has played a key role in the retail business, as e-commerce solutions have been developed and small, local stores that lack effective online strategies have been forced out of business.

In fact, the U.S. In 2015, the bankruptcy of retail stores increased significantly from 2015 to 2019, 81 large retail companies filed for bankruptcy.

Amazon is a strong player in the online retail market, but it has begun to enter physical retail stores using new models that incorporate artificial intelligence technologies.

Over the next few years, we will see grocery stores offering a blend of automated technology, and a few human helpers to make sure everything runs smoothly for shoppers.

Along with automated payment systems and robots, biometrics is another way that AI can change the retail store management process. Currently, biometric technologies are mainly used to scan fingerprints on mobile phones and airports.

However, facial recognition tools are gaining momentum in the market and will be implemented in stores in the future, when you examine different products you will analyze your facial expressions and create personalized promotions based on sensor observations.

Also Read: What Artificial Intelligence Can Do For Retail Industry?

Robotic Process Automation

Automation, Employment, and Productivity Report, based on some expert's study, predicts that by 2055 half of our work will be done by a robot. AI bots automate any type of routine or repetitive job.

When discussing automated or repetitive tasks, many people think of low-income jobs first. However, robots and AI technologies can replace most white-collar workers.

According to many experts in this field, jobs that need to analyze data and trends are among the first to be given to robots. This includes jobs in the health care and financial industries, both of which rely on analytics and trends.

In finance, the American investment bank Goldman Sachs Group, which once hired 600 merchants in its New York office, now performs the same tasks with only two human traders and a range of AI tools.

Also Read: Do You Know The Difference Between Data Analytics & Machine Learning?

AI will make healthcare more accurate

The contributions that artificial intelligence brings to the health care industry will change how the medical profession works in groundbreaking ways, enabling people around the world to find safe and effective care and make it easier to prevent and cure diseases.

Traditionally, the analysis of health records, medical literature, and historical trends is very time consuming, but these types of tasks are perfectly suited to AI tools.

In 2014, Google acquired DeepMind, an AI lab based in the UK, another AI-based assistant used in health care. This AI assistant is trained to analyze and detect over 1 million anonymous eye scans. Signs of eye disease.

There are many other examples of implementing AI-based technology to aid in the practice of medicine. Because AI tools can review health records and medical data with greater speed and accuracy than humans, their use improves accuracy and reduces the likelihood of human error in diagnosis, treatment plans, and overall patient care.

Another trend that has developed due to the availability of AI-powered healthcare tools is home-tested and personalized health care. Using the features on their smartphones, people can now perform some diagnostic tests from the comfort of their own homes, reduce health care costs and reduce the workload on doctors and medical staff, while helping to improve the health of those who use the tools.

Also Read: Five Powerful Use Cases That Show The Significance Of Artificial Intelligence In Healthcare

AI-powered chatbots

Chatbots are computer programs that handle conversations via text or audio. Chatbots can be used in various ways such as processing, payments, and marketing. However, customer service is where they excel.

When a company develops and operates a chatbot, it usually tries to automate some of the communication with its clients or customers. For example, up to 80 percent of customer inquiries related to specific products are recurring questions rather than specialized communications.

For this reason, it makes sense to create a chatbot that can share basic product information, because users can receive instant and effective responses at any time of the day or night.

Some chatbots commonly used today are built on the logic of a decision tree, work with information from a large database, and provide great resources when you choose from the options presented.

However, if you enter a more complex request or question, these chatbots may not understand some of the phrases you use or may not return the correct information.

In 2020, chatbots will become better at comparing human communication, resulting in the majority of customer interactions via chatbots. When chatbots use AI and machine learning, they can remember what the user asked in previous communications and personalize the current conversation based on information from previous conversations.

It offers much better customer experience and higher customer satisfaction while offering more effective communication models than human operators can provide.

Privacy concerns about AI technologies

One of the many challenges society faces due to the rapid growth of artificial intelligence is how to protect information privacy.

In the next few years, AI will become the dominant facet of many areas of our lives. We will be able to experience incredible improvements in health care, education, public safety and more, thanks to artificial intelligence.

The ability of AI tools to collect and analyze large amounts of data quickly and accurately makes this possible.

However, with so much data available, questions arise about how we can ensure that our private information is not used inappropriately or for commercial purposes.

Smart digital assistants such as Apple’s Siri, Amazon’s Alexa and Google Assistant are very useful tools but have a large-scale understanding of where we go and what we do.

Because of this, many people are already hesitant to use this type of device, fearing that the companies behind them may use their personal information for advertising or worse.

For that reason, many argue that people should always have access to the data that technology companies have about them. The concept of privacy also varies from country to country.

Also Read: Top 10 best companies that use Artificial Intelligence (AI) to augment manufacturing processes in the era of Industry 4.0