Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.
Helpdesk outsourcing is the process of the business engaging resources outside the company to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users.
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Factors such as consumerization of IT drive the growth of the market. Several MNCs as well as SMEs are outsourcing their help desk services to reduce the overall TCO. Help desk outsourcing services are being increasingly adopted by organizations with the rise in the mobile workforce and the adoption of the BYOD culture.
In 2018, the global Help Desk Outsourcing market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Help Desk Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Help Desk Outsourcing development in United States, Europe and China.
The key players covered in this study
CSC
HCL Technologies
HP Enterprise Services
IBM
Qcom Outsourcing
Wipro
…
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Market segment by Type, the product can be split into
Outsourced Level 1 and Level 2 Support Services
Outsourced Technical Helpdesk Support Services
Market segment by Application, split into
Large Enterprises
Small and Medium Enterprises
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Help Desk Outsourcing status, future forecast, growth opportunity, key market and key players.
To present the Help Desk Outsourcing development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
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In this study, the years considered to estimate the market size of Help Desk Outsourcing are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents
Chapter One: Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Help Desk Outsourcing Market Size Growth Rate by Type (2014-2025)
1.4.2 Outsourced Level Chapter One: and Level Chapter Two: Support Services
1.4.3 Outsourced Technical Helpdesk Support Services
1.5 Market by Application
1.5.1 Global Help Desk Outsourcing Market Share by Application (2014-2025)
1.5.2 Large Enterprises
1.5.3 Small and Medium Enterprises
1.6 Study Objectives
1.7 Years Considered
Chapter Two: Global Growth Trends
2.1 Help Desk Outsourcing Market Size
2.2 Help Desk Outsourcing Growth Trends by Regions
2.2.1 Help Desk Outsourcing Market Size by Regions (2014-2025)
2.2.2 Help Desk Outsourcing Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
Chapter Three: Market Share by Key Players
3.1 Help Desk Outsourcing Market Size by Manufacturers
3.1.1 Global Help Desk Outsourcing Revenue by Manufacturers (2014-2018)
3.1.2 Global Help Desk Outsourcing Revenue Market Share by Manufacturers (2014-2018)
3.1.3 Global Help Desk Outsourcing Market Concentration Ratio (CRChapter Five: and HHI)
3.2 Help Desk Outsourcing Key Players Head office and Area Served
Continued….
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