logo
logo
Sign in

Virtual Phone Numbers - The Secret to Happy Customers & Successful Business

avatar
Sonika Dhaliwal

One of the tedious tasks in any business is to keep the customers happy. After all, it’s only because of them; your business will reach the height of success. If the customers are not happy then also your business will not be happy. And in a recent study on the market and the customers, it has been found that there are many customers who are unhappy and angry are because of a careless response by the executives and receptionist. Their queries are not fully answered and much more. So, it is pivotal to keep your customers satisfied. There are many big companies’ working successfully and having happy customers.

No Installation required -

One of the main reasons is that they have switched to the services of the virtual phone number. So, if you are having your own business, be it small scale or large scale business, it is important that you also get linked with the virtual phone numbers. Many service providers provide these services like Calljoy alternative, namely MightyCall and few others. Having virtual phone numbers is easy and also there is no need for you to do any kind of installation of the hardware, like how it was done in the traditional phone system. Plus, it is also cheap as there is no maintenance cost.

Use on any Device & From Any Location -

The only thing that you will require in a virtual phone number is a properly working internet connection. Apart from that, the business phone numbers are also known as virtual phone numbers. So, these business phone numbers can be used on any device like mobile phone, PC, Desktop, Laptop, Tablet, web, etc. Another benefit of the virtual phone number is that you can use it globally i.e. from any location anywhere it can be used. Only, the virtual phone numbers which have the toll free numbers can be used in the location of the US, Canada, and the Caribbean.

Toll-Free Number & its Benefit -

So, one such benefit is the toll-free phone numbers. These numbers start with unique numbers like 1800. The virtual phone numbers are having speed. You can connect with your customers easily and your customers can also get connected with you easily. Plus, one of the biggest benefits is that it is free of cost, so the customers can call you easily. This will boost your business even more. When you call your customers and they see the number 1800 they know it’s a business call. So, they will attend it.

Ad-on Features of Business Phone Numbers -

Next, a benefit that makes the customer even happier is the auto attendant feature. In this system, their queries get solved easily. Plus, the calls also get routed to proper executive and customer care. You can also port your existing number and use it. Contact book, mini CRM, call forwarding, IVR, call recording, music on hold, conference calling, voice mail to text, webphone, etc. are some of the extra features of the virtual phone numbers and there is much more. Also, in a study, it was found that customers who call for business and are kept on music on hold do not hang up the phone. But if there is no music to keep the customers engaged they will hang up.

collect
0
avatar
Sonika Dhaliwal
guide
Zupyak is the world’s largest content marketing community, with over 400 000 members and 3 million articles. Explore and get your content discovered.
Read more