Latest Research Report on Speech Analytics Market begins with a deep introduction and then delves broad into specific segments such as raw material, application, end user, and region, policy study, value chain structure, and upcoming trends in particular segments or regions. The report on Speech Analytics prepare a case for investments in different regions based on a practical view of their regulatory outline, manufacturing dynamics, and availability of skills and resources in that region.

 

Speech Analytics Market Report by Material, Application, and Geography – Global Forecast to 2024 is a professional and in-depth research report on the world’s major regional Speech Analytics Market conditions, focusing on the main regions (North America, Europe and Asia-Pacific) and the main countries (United States, Germany, united Kingdom, Japan, South Korea and China).

 

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Industry Insights:

IT & Telecom, BFSI are the major industries in which speech analytics is used. As these industries are growing at a good pace, the global speech analytics market is expected to witness growth in the future. Innovations of solutions are required because of rising demand for risk, compliance management as well as increasing number of contact centers, so these solutions must help companies to understand the changing customer requirements. So this will help to open new roads for the industry for concerned period.

 

In the U.S., the Dodd-Frank Wall Street Reform in addition to Consumer Protection Act putting pressure on bankers for pulling records of mobile phone transactions so because of this kinds of pressure for protection of intellectual assets for improving efficiency along with agility in operation by using insights in the Voice Of customer (Voc).

 

Deployment Insights:

50% of the total revenue came from the on-premised employment in 2015.system furthermore data was better controlled by On-premise solutions however this segment might witness a sluggish growth because of high cost of deployment methods, requirement of dedicated IT staff for maintenance, requires high-end IT infrastructure as compared to the cloud deployment.

 

As a result of this edge cloud based deployment segment gained a considerable share in 2015 this will drive high demand in the forecasted period.IT, BFSI, Media & entertainment will drive the demand for cloud deployment options.SMEs are also getting cost effective solutions from the New firms in the market.

 

Enterprise Size Insights:

40% of total share came from the SMEs in the year 2015 furthermore it will be expected to grow at a CAGR exceeding 8% in forecasted period. This figure helps to boost speech analytics solution for security systems applications which help to improve customer experience.

 

Web enabled services, applications help Small and Medium-Sized Business (SMBs) to run their business efficiently. Also cloud analytics will help to increase in the product demand among SMEs.

 

End-Use Insights:

Telecom sector accounted over 15% share in 2015 and expected to grow more in the forecasted period. the industry using speech analytics has many advantages like hold over infrastructure, ease of issues resolving, increase in productivity, Decrease in stress, time as well as money saving.

 

Similarly It industry will witness growth because of adoption of speech analytics tool in business process outsourcing (BPO) industry. Speech analytics demand will further enhance because of advancement in the technological tools

 

Regional Insights:

20% of the total share came from North America in 2015 because of the presence of large number of vendors in the region especially in US. however due to high adoption of the technology in this region, it will show slow growth over the forecasted period.

 

On the other hand Asia Pacific region is expected to perform good and witness high growth at a CAGR of over 7%.due to high growth rate in this region the leading players in the industry will offer companies in the region innovative solutions.

 

Competitive Insights:

Only few players are present in this market worldwide in which the major players are Avaya Inc., Nice Systems, verint Systems, Call Miner, nexidia.Genesys.these players are investing large amount in R&D to enhance accuracy along with technological Capability of the product.

 

Also to gain competitive advantages over the other players in the market they are using tools like strategic alliances. Acquisition of Nexidia by Nice Systems to expand its usage in critical business is a key example.

 

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