Dynamics 365 portals, now called Power Apps portals, are websites that extend the functionality of your existing Dynamics 365 solutions (for sales, marketing, customer service, field service, chain management supply and human resources). This is mainly done by making certain CRM data (for example, business details, shipping phases, etc.) available to portal users such as customers, partners, employees or communities. This functionality opens up opportunities for collaboration and engagement in which these target groups are involved.
Let's take a closer look at how Dynamics 365 portals use these features for different user groups.
Customer Self Service
With Dynamics 365 portals integrated with Dynamics 365 for Customer Service, you can reduce the volume of help requests for service employees and provide smoother customer service. On a portal, you can provide a knowledge base that can be used to resolve frequently asked questions by customers. In addition, the portal can offer users relevant knowledge bases based on the keywords they have entered. With the knowledge base articles on offer, you can easily answer your customers' questions before they even ask them. To further improve self-service features, you can add live chat and custom features to work with customers as well as product/service analytics to make your customers' interaction with your brand much more convenient to any moment.
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