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Best Practices to Launching your B2B Commerce Storefront

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lee carl
Best Practices to Launching your B2B Commerce Storefront

Source: Launch b2b e commerce model

As more and more businesses embrace the B2B eCommerce model, buyers’ expectations are currently mirroring those of B2C clients.

B2B buyers presently incline toward eCommerce self-service options at each phase of the funnel – from awareness to intent to purchase.

B2B eCommerce earnings are considered to twofold this year, with 55% of B2B buyers completing at least half of their online purchases.

Buyer inclinations are continually changing and acclimating to patterns produced by digitalization, and B2B buyers are no special case.

So it is nothing unexpected that in 2020 the online sales channel and online customer experience (CX) will represent the principle territories where B2B businesses will have the option to create differentiation.

The ease and accessibility advantages of online commerce have extended past the consumer market and into B2B, or businesses selling to other businesses.

Understand the B2B E-commerce Essentials

The foundation for a successful eCommerce business is critical to its functionality that ensures optimal usability and positive customer experience.

Before you begin searching for an eCommerce platform, understand what these highlights are and why they’re important.

Additional capabilities can always be incorporated after your site is live, but every B2B site should initially begin with the accompanying fundamental components:

a) PIM:

This product information management solution is crucial for all the significant product information and content for your selling channels.

PIM sources, standardizes, and exports data to different channels and partners, and ensures clean, accurate product information is delivered consistently and effectively to provide a true omnichannel experience.

b) Site search:

A state-of-the-art search tool utilizes algorithms that allow vendors to direct the outcomes that display on their site during a user search.

Advanced search capabilities such as auto-complete suggestions, configurable search, and a navigation bar with faceted attributes provide more focused, relevant search results for buyers, which lead to a quicker and easier path to purchase. Site search speed directly affects the adoption of any eCommerce site.

c) Shopping cart:

With an extensive shopping cart set up, buyers have an adaptable and secure approach to shop and transact online.

In addition to providing live product pricing and availability, shopping cart tools should meet the different needs of your buyers by offering shared carts, shipping alternatives, and multiple payment methods, including credit cards and purchase orders.

d) Content management system:

A robust CMS takes into account simple updates to web pages and content, yet it additionally empowers to build SEO for better site visibility and create personalization options like product recommendations for customers.

Your marketing team will take advantage of the CMS to create promotional pages and add content to support campaigns.

e) Mobile:

With more buyers utilizing their cell phones to research and shop for products, an ecommerce site must be versatile and cordial.

Responsive website architecture adjusts a site’s design to ensure that the substance and structure of the webpage stay predictable overall for buyer devices, creating a seamless customer experience.

f) Taxonomy:

This classification methodology classifies products in a way that bodes well to buyers and leads them to products in as few clicks as possible.

A proper taxonomy defines the hierarchy, attributes, and classes within a product catalog to create a better framework and boost a site’s search and browsing capabilities.

g) Event management:

Many B2B companies – especially wholesale distributors – offer training classes, new product exhibits, customer appreciation days, and other events that help them connect with their customers and educate buyers on the products they carry.

An Event Management module allows companies to build an ongoing calendar of events and oversee online enrollments easily.

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