logo
logo
Sign in

How to Do Business on WhatsApp Using a Virtual Number

avatar
Sonika Dhaliwal

Taking business online can be a little tricky but is a very efficient and effective way to boost up the sales. A one on one conversation with the client is what all business Industries need. Gone are the days when people used to admire their celebrities using some product now people are more aware.

Whatsapp, an American based messaging application, launched an amazing feature "Whatsapp Business" at the end of the last year. Facebook inc. Owned application "Whatsapp" is the most used messaging app on the planet with over 2 billion users worldwide. It provides users with text facility, to make voice calls and video calls, to share images, videos, documents, and any other media. Now WhatsApp has entered the business niche by providing a specific feature to create a business profile on WhatsApp.

Now the question arises what is a virtual number?

Virtual Phone Number, it is a phone number having no direct association with any telephone line or any particular hardware device. Calls from the virtual phone number can be forwarded to different hardware devices and phone numbers. These devices can be desktop, cell phone, softphone, smartwatch, Skype, landline, automobile voice-over devices, etc. The owner or the receiver of these calls gets the leverage of feasibility to answer calls from anywhere. An entire phone communication on a network routed for different devices.

Have you ever wondered why business industries are putting so much money into their communication system?

Benefits of using a Virtual Phone number-

  1. A good phone system captures a good image of the business
  2. Simplify communication.
  3. Increase availability to different potential customers.
  4. Easy Accessibility to the receiver.
  5. Cost efficient for businesses. - a parent company and its other offices, both can be in different countries, but they still can communicate with local call charges through VOIP.
  6. Maintains Privacy - hides the identity of the receiver, so the employees can work for the company at a back-end.
  7. Increase the efficiency of the business.

A platform where you can connect with your client can lead to a much faster business with more sales, don't you think?

Businesses use virtual phone numbers to deal with their clients. Virtual phone numbers are not associated with any particular telephone line but are rather routed to multiple devices. It is known as VoIP (Voice Over Internet Protocol). Whatsapp business is not competing with the VoIP communication system, as with one virtual phone number there can only be one WhatsApp business profile. So WhatsApp is just providing businesses to deal with customers, as WhatsApp is a trustworthy application among people. People are much likely to reply to a WhatsApp message than to attend a sales call.

Whatsapp business provides the following features-

  1. Business profile name- You can add your name or your company domain here.
  2. Business description. - Here you can explain the niche of the business, what products and services you have to offer to your clients.
  3. Business contact information- The place and contact the clients can have direct access to. It can be your office address and your virtual number for WhatsApp business.
  4. Business catalogs with images and media- It is really important to give your clients some visual attributes of the product and services you have to offer. This count as "Window Shopping".
  5. Official website is visible on the profile- Having a digital space on the internet like a website can prove your legitimacy and this builds trust between both parties.

By using a virtual number for WhatsApp, it is beneficial for the business owner to send create "Conversational Commerce", i. E. Making business clients through conversations. "Whatsapp business" is a well known and end to end encrypted brand among clients so people will respond fast to the business deal and the conversation will route for an exchange of interests.

Virtual phone numbers for WhatsApp can be found online. These numbers can be of any location and even a different country.

So for example, if the parent company is in Los Angeles, you can use a virtual number belonging to LA. Your clients will assume you are communicating from Los Angeles itself!

With multiple virtual numbers, you can create multiple WhatsApp business profiles and deal with your clients at the same time isn't it cool?

collect
0
avatar
Sonika Dhaliwal
guide
Zupyak is the world’s largest content marketing community, with over 400 000 members and 3 million articles. Explore and get your content discovered.
Read more