SHL Call Center Hiring Solution Increases Customer Satisfaction

FinTech Buzz

Find the Elusive ‘Wow Factor’ in Call Center Agents Using SHL’s Science and AI-Driven Platform

As the world faces all-time high unemployment rates and businesses experience a surge in job applications, call center leaders face an even greater challenge to quickly identify high-performing agents. Hiring the best talent is pivotal to the business in order to deliver high quality service to customers, and over 76% of call center leaders rank “improving the customer experience” as their top business priority.

“We have been working with leading call centers and business process outsourcing (BPOs) across the world and have helped them reduce the time to hire by 60%, and increased customer satisfaction scores by 32%,” said Arthur Rassias, SHL’s Chief Revenue Officer. “These performance metrics are only possible when businesses identify and hire talent who have the ‘wow factor’ and the potential for long-term tenure in the job.”

Hiring times have increased by 80% in the past decade and often the best talent receives several competing offers. SHL’s Call Center Solution removes this challenge by remotely assessing critical competencies, automating the hiring process, and providing deep insight into fit for the role.

Its predictive engine offers scalability to drive faster and fairer hiring decisions, so recruiters can focus on high-value recruiting activities like brand-building to improve the likelihood of success.

The Call Center Solution includes an AI-powered suite of language and communication assessments to quickly evaluate a candidate’s spoken language, as well as their written English and comprehension skills. It assesses the candidate’s Common European Framework of Reference for Languages (CEFR) level — the international standard of evaluating language proficiency — and is available in multiple languages and global accents.

Finally, SHL’s remote end-to-end experience ensures every applicant is treated as a valued customer by providing personalized, insightful feedback at the conclusion of the process.

SHL, the market leader in talent innovation, launched its Call Center Hiring Solution, combining realistic call center simulations with scalable, predictive and role-specific assessments. This new solution identifies the highest performing call center agents, reducing turnover and increasing customer satisfaction.

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FinTech Buzz

Paychex Flex® Wins Lighthouse Research HR Tech Award

FinTech Buzz 2020-08-17

Paychex, Inc., a leading provider of HR, payroll, benefits, and insurance solutions, has earned industry recognition for its cloud-based HR technology application, Paychex Flex®.

The platform was recognized with an HR Tech Award for Best Small and Medium Business (SMB)-focused Solution in the Core HR/Workforce category.

The HR Tech Awards program, powered by Lighthouse Research & Advisory, is designed to give buyers a shortlist of vetted, capable providers specific to their needs.An independent judging panel of industry analysts and experts reviewed more than 30 solutions as part of the analyst and advisory firm’s inaugural HR Tech Awards program.

Solution providers were evaluated across several different categories, including the problem(s) the technology solves, customer satisfaction, key differentiators, and a product demonstration.“Paychex continues to push the envelope, developing and looking for new ways to pursue innovation,” said Ben Eubanks, Lighthouse Research principal analyst, as a part of this reveal of award winners.

They’re putting the ‘service’ in software-as-a-service.”Upholding Paychex’s commitment to offering simple, easy-to-use solutions for businesses of all sizes to recruit, onboard, pay, and manage their employees, Paychex Flex facilitates important HR tasks for employers that maximize the employee experience and allows them to focus on managing and growing their business.“With nearly 50 years of experience working with customers and a constant focus on adapting our solutions to meet the evolving needs of businesses, Paychex Flex helps employers manage their employees, solve workforce challenges, and streamline complex HR tasks,” said Tom Hammond, Paychex VP of corporate strategy and product management.

“We’re honored to receive this industry recognition from Lighthouse Research & Advisory for our company’s efforts in supporting businesses and their employees, especially as they navigate a litany of new and evolving challenges brought on by the COVID-19 pandemic.”Built around a unique fusion of data, technology, and service, Paychex Flex unlocks productivity and flexibility for users whether working on-site, remote, or a combination of both.

World Pre-Filled Syringe (Prefilled Syringe) Market 2020 by Product Type, Market Players and Regions-Forecast to 2025 Report

Amar Bhandari 2020-08-06

Report on World Pre-Filled Syringe (Prefilled Syringe) Market by Product Type, Market, Players and Regions-Forecast to 2025 by DecisionDatabases.comPre-Filled Syringe (Prefilled Syringe) market research report provides the newest industry data and industry future trends, allowing you to identify the products and end users driving Revenue growth and profitability.The industry report lists the leading competitors and provides the insights strategic industry Analysis of the key factors influencing the market.The report includes the forecasts, Analysis and discussion of important industry trends, market size, market share estimates and profiles of the leading industry Players.Final Report will cover the impact of COVID-19 on this industry.Access Full Report with Table of Contents @ https://www.decisiondatabases.com/ip/51564-world-pre-filled-syringe-prefilled-syringe-market-reportThe Players mentioned in our reportBDGerresheimerBaxterNiproOmpi（Stevanato Group）WeigaoUnilifeRoselabsVetter PharmaSchottNational Medical ProductsRobert Bosch GmbHOwen MumfordYpsomedSHL GroupBespakROVI CMTerumoTaisei Kako Co.ARTE CORPORATIONGlobal Pre-Filled Syringe (Prefilled Syringe) Market: Product Segment AnalysisGlass Pre-Filled SyringesPlastic Pre-Filled SyringesGlobal Pre-Filled Syringe (Prefilled Syringe) Market: Application Segment AnalysisVaccinesMonoclonal AntibodiesGlobal Pre-Filled Syringe (Prefilled Syringe) Market: Regional Segment AnalysisUSAEuropeJapanChinaIndiaSouth East AsiaDownload Free Sample Report of World Pre-Filled Syringe (Prefilled Syringe) Market @ https://www.decisiondatabases.com/contact/download-sample-51564There are 10 Chapters to Deeply Display the World Pre-Filled Syringe (Prefilled Syringe) Market.Chapter 1 About the Pre-Filled Syringe (Prefilled Syringe) IndustryChapter 2 World Market Competition LandscapeChapter 3 World Pre-Filled Syringe (Prefilled Syringe) Market shareChapter 4 Supply Chain AnalysisChapter 5 Company ProfilesChapter 6 Globalisation & TradeChapter 7 Distributors and CustomersChapter 8 Import, Export, Consumption and Consumption Value by Major CountriesChapter 9 World Pre-Filled Syringe (Prefilled Syringe) Market Forecast through 2025Chapter 10 Key success factors and Market OverviewPurchase full World Pre-Filled Syringe (Prefilled Syringe) Market Research Report @ https://www.decisiondatabases.com/contact/buy-now-51564Other Reports by DecisionDatabases.com:World Prefilled Syringe Market Research Report 2025 (covering USA, Europe, China, Japan, India, South East Asia and etc)World Dual Chamber Syringes Market Research Report 2022 (covering USA, Europe, China, Japan, India, South East Asia and etc)World Vial and prefilled syringe Market Research Report 2025 (covering USA, Europe, China, Japan, India, South East Asia and etc)About-Us:DecisionDatabases.com is a global business research reports provider, enriching decision makers and strategists with qualitative statistics.

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We provide intellectual, precise and meaningful data at a lightning speed.For more details:DecisionDatabases.comE-Mail: [email protected]: +91 9028057900Web: https://www.decisiondatabases.com/

VNDLY Announces Global Expansion with Office in Toronto

MarTech Cube 2020-03-16

VNDLY, a leading cloud-based workforce management systems provider, announces its global expansion with a new office located in Toronto.

The company, founded in 2017, is recognized by industry experts as a top-ranking technology provider in the vendor management systems category (VMS).

The company raised $46 million in external funding in 2019 and supports many Fortune 500 companies as clients to help manage their non-employee workforces.

HRtech NewsVNDLY’s Canadian entity will be headed by Kyle Hodgson, VNDLY’s director of engineering and operations, three-time start-up CTO, and published technical author.

VNDLY chose Toronto because the city has a large high-tech talent pool, offers affordability that supports rapid scaling, and was recently ranked as North America’s third-best tech city behind San Francisco and Seattle.

“We’re thrilled to share the good news about our Toronto office, which is the beginning of our strategic global expansion,” said David Weiss, VNDLY’s executive vice president of sales.

Elderly Monitors Market In-Depth Analysis Globally by Top Key Players- Care Innovations.

gopal jangid 2020-07-28

Elderly Monitors Market Elderly monitors are medical devices that are used for constant monitoring of patients belonging to geriatric population/elderly patients.

These monitors provide consistent and accurate information regarding the status of patients, their healthcare needs and help in reducing the utilization of resources in order to deliver high quality of health care.Market DriversIncreasing focus on development of smart medical devices and enhanced technologies; this factor is expected to propel the growth of the marketRequirement of cost-effective healthcare services to meet the declining volume of healthcare staffs and increasing patients worldwide; this factor is expected to drive the growth of the marketAvailability of remote monitoring services for patients suffering from long-term chronic disorders; this factor is expected to boost the growth of the marketGrowing shortage of healthcare professionals also drives the growth of this market in the forecast periodGet Exclusive Sample Report: @ https://www.databridgemarketresearch.com/request-a-sample/?dbmr=global-elderly-monitors-market Scope of the Elderly Monitors MarketCurrent and future of Elderly Monitors Market outlook in the developed and emerging marketsThe segment that is expected to dominate the market as well as the segment which holds highest CAGR in the forecast periodRegions/Countries that are expected to witness the fastest growth rates during the forecast periodThe latest developments, market shares, and strategies that are employed by the major market playersGlobal Elderly Monitors Market By Technology (Home Tele-Health, Safety Monitoring), End-User (Hospitals & Nursing Homes, Home Care Organizations, Patients & Families), Geography (North America, Europe, Asia-Pacific, South America, Middle East and Africa) – Industry Trends and Forecast to 2026 Browse Related Report Here:Skin Closure Devices MarketMicroneedle Drug Delivery Systems MarketSome of the leading key players profiled in this study:Few of the major competitors currently working in the global elderly monitors market are Koninklije Philips N.V.; Wansview; Fall Prevention and Anti-Wandering; Resideo Technologies, Inc.; Care Innovations, LLC; Boston Scientific Corporation; Biotronik; Bosch Healthcare Solutions GmbH; Canary Systems Limited; Reolink Innovation Limited; ARLO; Abbott Care; Home Alarm & Security Systems in Canada; ALERTONE SERVICES LLC; Alive Technologies; Digital Care Systems; IDEAL LIFE INC.; SHL Telemedicine; OBS Medical Ltd. among others.

Get Detailed Toc and Charts & Tables @ https://www.databridgemarketresearch.com/toc/?dbmr=global-elderly-monitors-marketKey Pointers Covered in the Elderly Monitors Market Trends and Forecast to 2026Elderly Monitors Market New Sales VolumesElderly Monitors Market Replacement Sales VolumesElderly Monitors Market Installed BaseElderly Monitors Market By BrandsElderly Monitors Market SizeElderly Monitors Market Procedure VolumesElderly Monitors Market Product Price AnalysisElderly Monitors Market Healthcare OutcomesElderly Monitors Market Cost of Care AnalysisElderly Monitors Market Regulatory Framework and ChangesElderly Monitors Market Prices and Reimbursement AnalysisElderly Monitors Market Shares in Different RegionsRecent Developments for Elderly Monitors Market CompetitorsElderly Monitors Market Upcoming ApplicationsElderly Monitors Market Innovators StudyInquiry before Buying @ https://www.databridgemarketresearch.com/inquire-before-buying/?dbmr=global-elderly-monitors-marketAbout Us: Data Bridge Market Research set forth itself as an unconventional and neoteric Market research and consulting firm with unparalleled level of resilience and integrated approaches.

We are determined to unearth the best market opportunities and foster efficient information for your business to thrive in the marketContact: Data Bridge Market ResearchTel: +1-888-387-2818Email: [email protected]

Telemedicine Market 2021-2023 | Global Market Size, Share, Trends and Top Key Players

Mayur Kasrung 2021-03-08

Telemedicine Market Research Report, By Service Type (Telenursing), Component (Software, Hardware), Deployment (Cloud-Based, On-Premises), Application (Cardiology, Radiology, Dermatology) End Users (Hospitals, Clinics, Home Care) - Global Industry Size, Trends, Growth, Analysis, Share, Forecast till 2023Market HighlightsIncreasing adoption of Electronic Health Record (EHR)/ Electronic Medical Record (EMR), rising prevalence of chronic diseases like diabetes, cancer, besides others followed by a dearth of physicians in the presence of increasing healthcare services demands drives the global telemedicine market.

However, the high cost of implementing telemedicine systems and the need for training along with stringent government regulations is estimated to restraint the market growth during the projected period.Global Telemedicine Market is expected to grow at a CAGR of 16.8% and reach USD 56,738.3 by 2023.SegmentationThe global telemedicine market is segmented on the basis of service type, component, deployment, application, and end user.On the basis of the service type, the market is segmented into telenursing, telepharmacy, teleradiology, teledermatology, teleoncology, others.

On the basis of the deployment, the market is segmented into cloud based and on premises.

On the basis of the end user, the market is segmented into hospitals, clinics, home care.Request Free Sample Copy @ https://www.marketresearchfuture.com/sample_request/2216Regional AnalysisThe Americas dominates the global telemedicine market.

Factors such as the presence of a well-developed healthcare sector and the increasing adoption of healthcare IT drives the market growth within the region.

Europe stands second in the global telemedicine market due to increasing adoption of new technologies in the healthcare sector and increasing government support.

Telemedicine Market By Diagnosis, Treatment, Causes and Business Development Report 2020

Rohit Kamble 2020-10-12

Telemedicine Market HighlightsIncreasing adoption of Electronic Health Record (EHR)/ Electronic Medical Record (EMR), rising prevalence of chronic diseases like diabetes, cancer, besides others followed by a dearth of physicians in the presence of increasing healthcare services demands drives the global telemedicine market.

However, the high cost of implementing telemedicine systems and the need for training along with stringent government regulations is estimated to restraint the market growth during the projected period.Avail a Amazing Report@ https://www.marketresearchfuture.com/sample_request/2216 Global Telemedicine Market is expected to grow at a CAGR of 16.8% and reach USD 56,738.3 by 2023.SegmentationThe global telemedicine market is segmented on the basis of service type, component, deployment, application, and end user.On the basis of the service type, the market is segmented into telenursing, telepharmacy, teleradiology, teledermatology, teleoncology, others.

On the basis of the deployment, the market is segmented into cloud based and on premises.

On the basis of the end user, the market is segmented into hospitals, clinics, home care.Regional AnalysisThe Americas dominates the global telemedicine market.

Factors such as the presence of a well-developed healthcare sector and the increasing adoption of healthcare IT drives the market growth within the region.

Europe stands second in the global telemedicine market due to increasing adoption of new technologies in the healthcare sector and increasing government support.

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