Covid19 has brought forward several digitization trends and transformations that were already underway long before the pandemic started. Enterprises that were looking to spend on the initiatives pertaining to cybersecurity, cloud computing, or IoT in the coming years got an additional impetus with a dramatic jump in the number of customers looking for services online.
Increased online presence and the complexity associated with technologies powering the underpinnings of today’s world make it difficult for organizations to keep track of the essential tasks needed to maintain uptime of their services.
And, if that wasn’t enough, the fact that a majority of the companies still rely on manual processes reduces the ability of many in ensuring the uptime or solving incidents quickly and efficiently.
We may question, “How does it matter?” Well, for starters, unplanned downtime and disruption lead to an increase in the number of issues and outage management exercises. That, coupled with significant losses in revenue and the potential of losing customers to rival services, makes it imperative to gain complete visibility into service availability.
Digitization and ServiceNow
When we talk about uptime and digitization, we can’t help but think of ServiceNow. ServiceNow has become the ubiquitous standard and best of breed tool for today’s IT managers trying to stay in control of the infrastructure and prevent outages.
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