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How to Understand the Role of a Digital Transformation Agency

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Xebia Middle East
How to Understand the Role of a Digital Transformation Agency

Digital transformation has moved from a key strategic initiative a year back to one of the utmost importance in the wake of the COVID pandemic. Most decision-makers at any enterprise are now accelerating their efforts to hire a suitable digital transformation agency in SA to stem the pressures and reduce their business impacts. This is despite budget concerns due to the corona outbreak. It is estimated by experts that global spending on digital transformation in 2020 is likely to grow by around 10 percent.

What is digital transformation?

Any digital transformation agency in SA generally views it as a collection of modern processes and tools that solve a business problem to satisfy its customers. These experts at the agencies drill down and offer advice to leaders in IT to help them embark on digital journeys. Digital transformation usually involves a complete rethinking of an organization regarding their usage of technology, processes, and people to fundamentally change their business performance.

This thinking change has to be led from the top and CEOs, senior leaders, and others require a cross-departmental collaboration to apply philosophies that focus on business through rapid development models.

How is it being used?

This produces major changes to the business models and opens up new revenue streams driven by changing customer expectations of the products and services. For many years, any digital transformation agency in SA has helped enterprises make this change to counter the disruptions caused due to startups and business rivals. This transformation used to be undertaken after a lot of thought and after many rounds of discussions internally as well as externally in most cases.

The pandemic however has made the IT leaders rethink their strategy and IT roadmaps. Some of the digital transformations are the adoption of video collaborations and building software and apps while working from home.

These low technology digital transformations however did not generally require the help of a digital transformation agency in SA. But trickier implementations of technology required help, like using machine learning to manage products that went through the supply chain while being disrupted by e-commerce. Many brands that used to be completely offline like insurance, health, medicare, etc. have adopted options to sell products and services online or through a live-agent.

Engineers lean heavily on digital tools to collaborate via code for many aspects of their jobs. Many industries have leveraged the power of DevOps and agile processes to allow for a proper collaboration of cross-functional teams.

How to implement a digital transformation?

Before one goes around searching for a suitable digital transformation agency in SA, an enterprise should think internally and align their objectives with business goals. These business objectives should be defined as what they plan to achieve for the customer instead of for only the business. They also need to be bold when setting up the scope of work as digital transformations unless adopted enterprise-wide are most likely to fail. Enterprises also need to embrace an adaptive design and be ready to adopt an agile execution to reap benefits.

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