These times are unprecedented as the role and responsibilities of the CIO and other digital technology leaders have become so essential in crafting the prospect of their own organizations and others as well. As the pandemic completely locked down the physical world, every industry is expecting that the digital industry will step in and create a bridge. Today, given the situation the role of digital consulting companies has become critical for the smooth functioning of any industry. But is that realistic?
The challenges encountered by digital consulting leaders are among the most unique and they just have had to deal with them. Practically instantaneously, they have been asked to support extensive changes—altering client demands to digital channels, reconfigured supply chains, supplementary essential staff collaboration capability and bandwidth, licenses and systems to support work from home, and a list of miscellaneous matters necessitating instant scaling, enduring and constancy.
Though there is no established roadmap for dealing with a global humanitarian crisis like COVID-19, the business leaders at different levels will require acting across three precise phases. Firstly, worldwide technology decision-makers in every organization have already made constructive choices to respond to the pandemic crisis with swiftness to ensure employees’ safety and carry on with the continuity of business. Secondly, as the pandemic starts to evolve, they will have to move into the next phase - during which an organization studies and appears sturdier from its response; and, thirdly, in this phase the organization prepares and crafts the next unknown new normal.
Kick-start the retrieval to confirm scalability
This pandemic is a complex issue. So, the recuperation phase for COVID-19 will need unparalleled points of adaptation, communication, and altering of prevailing configurations during this challenging and possibly prolonged period across the world. For many technology leaders, the first steps they decided to take during this phase had been propelled by the essential adjustments they ratified as the crisis exploded and came to a head, especially -
- Support and improve the staff experience and skill for teamwork and co-creation
- Ensure technology supportive of the latest work situation
- Create monitoring and command centers for a considered response
- Create a guidebook for forthcoming disruptions
Steady business operations for future-readiness and flexibility
Economies will certainly open-up completely. When that takes place, the quick fixes and makeshift solutions implemented during the pandemic response phase will not pass the severe testing. So, at this stage, the concentration should be on stabilizing and consolidating many of the solutions that were hurriedly put into place, by being more attentive and planned about their placement. Also, require to build the support infrastructure around them, by completely comprehending their effect across organizations and partner networks.
Exactly, technology leaders will require to -
- Boost digital modernizations and presence
- Post-reform client support processes
- Construct a reliable technology ecosystem
- Scale-up automation
- Build a robust IT architecture
- Institute an identifying function
- Rearrange tech finance for agility
- Monitor assets
- Know their people/resources well
Prepare to prosper longer by crafting the next unknown new normal
As organizations recuperate and become sturdier, it is vital to think of the future competitive scenario. Consider which alterations shaped by the pandemic will constitute the next unknown new normal. The technology front-runners who are able to deal with all these shifts will aid their organizations to prosper past this present pressing situation. Few longer-term primacy areas are -
- Re-visualize client experience by concentrating on the human-specific design
- Connect the physical and virtual spheres to convey the brand new value
- Create confidence as a significant business value
The well-reputed digital consulting companies are standing by the business world with their innovative and business transforming solutions in these trying times and helping them to tide over the regular communication, and digital issues faced by them.
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