Rail transport infrastructure is one of the most important factors for a country's progress. Singapore has the best railway network in the work because it is affordable, efficient, sustainable, and reliable. The mass rapid transit (MRT) is the most extensive transportation system in the country, but it faces some challenges such as increasing capacity, maintaining reliability in the system, and incorporating emerging technologies into the rail system.
SMRT Corp, the leading rail transport company in Singapore, has been a pioneer when it comes to transforming public transport network. The operator with the help of communities, government, and stakeholders is leveraging a more commuter-focused approach to make MRT an eco-friendly, high-speed, and efficient transport infrastructure in the world. The company launched Communities in SMRT (CIS) Programme to modernise, improve, and enhance the public transport systems. Here are the initiatives that SMRT has started to fulfil this dream:
1. Under CIS, the operator has collaborated with the Central Singapore Community Development Council to launch the first Farmers' Market at Bishan MRT station.
2. SMRT has appointed community leaders who engage with residents and address their concerns and feedback. The operator launched the Station Audit Initiative with the help of the People’s Association (PA) and the Land Transport Authority (LTA).These two initiatives have helped the company to improve MRT stations.
3. Under the SMRT Faces programme, the operator has appointed senior-level staff to foster relationships with key stakeholders in the community.
4. Yishun MRT station is the first MRT station that will integrate better design, community, and the surroundings. When the station will be completed, it can be used for community services and to bring the community together through events.
5. SMRT Trains introduced a community outreach programme - Adopt-A-Station - with local schools.
6. The operator has collaborated with social service agencies and community groups to create inclusive travelling experiences for commuters. It works with Guide Dogs Singapore (GDS) to improve its staff’s knowledge and understanding of the needs of the visually impaired.
7. SMRT created designated stations as Dementia Go-To Points, where commuters who have dementia, or anyone who sees a person with dementia, can seek help from SMRT staff.
8. The operator works with the Community Development Councils (CDCs) and adopted charities to conduct familiarisation tours at new stations for residents and grassroots members. The tours aim to help communities get themselves familiarise with the new stations’ facilities and services.
9. SMRT works with LTA on track and maintenance noise-related feedback. Its Permanent Way team keeps a close check on it and works to improve the noise situation.
10. Every year, SMRT employees dedicate over 1,000 hours to serve the communities during festivals, contests, charity concerts, and sponsorship programmes.
Neo Kian Hong, SMRT CEO, commented on the company’s efforts in including communities in improving railway operations and infrastructure: “Communities in SMRT (CIS) is a concept where we transform our stations into inclusive community spaces as we rejuvenate them on the North-South and East-West Lines (NSEWL) with the Land Transport Authority (LTA).”
Neo Kian Hong further added:“The idea is to add value to the community through better design integration of stations with the surroundings, creating spaces for community services and bringing the community together through events at our MRT stations.”
Conclusion
SMRT Corporation has always believed in incorporating a commuter-focused approach in building the best public transportation network. This approach has enabled it to achieve organisational goals, provide the best services to the commuters, and make rail journeys safer, reliable, and engaging.
About the Author
Bryan Kim
Bryan is a charity worker at a non-profit organisation in Singapore. He believes in the inclusion of communities in a country’s development efforts. He often shares his views on how communities can change and improve the infrastructure of a country. Besides charity work, Bryan also loves to travel.
Singapore’s public buses forma significant part of public transport in the country, with over 4.0 million rides taken per day on average as of 2018.
Currently, the buses are run by SMRT Buses, SBS Transit, Tower Transit, and Go-Ahead Singapore.
After mass rapid transit, public buses offer affordable and convenient transport to people all around the island.
Recently, LTA announced new Passenger Information Display System (PIDS) panels will be installed at 310 bus stops from September 2021 to September 2023.Features of the New PIDS PanelsThe new PIDS panels come with improved design, vibrant graphics and bigger fonts.
The panels will also display destinations and points of interest along their travel route, including MRT stations and hospitals.Messages – The new panels will display travel advisories such as rail disruptions, planned maintenance works on the MRT network, and information on changes to bus services.As a starting point, new PIDS panels have already been installed at bus stops along Bedok Reservoir Road, Jalan Eunos, Paya Lebar Road, Serangoon Road and Sims Avenue.Apart from the new PIDS systems, public bus operators are working with LTA to deploy and implement sustainability options.
SMRT Buses deployed three-door buses to allow passengers to enter and exit buses quicker.
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