The most important factors are: providing them a good product/service and always being available when they have queries. Most of the website owners only focus on the first factor. They only work on the quality of their product or service. But if you want your website to succeed, customer support is one thing that you need to take care of. Incredible customer support by the WordPress website ensures that your visitors stay with you for the long run. By default, WordPress customer service is good enough but to stand out among others, you will have to do a lot more. If you are still thinking about what exactly do you need to do then do not worry. Also Read:

https://www.wewpyou.com/4-ways-to-use-wordpress-to-provide-incredible-customer-support/