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Why Emotionally Intelligent AI Is The Way Forward For Chatbots?

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vignesh waran
Why Emotionally Intelligent AI Is The Way Forward For Chatbots?

We are in an era where texting and chatting have become an integrated part of our daily lives. These days most people aren’t much interested in picking the calls to speak and rather prefer texting. The convenience of mobile communication has greatly increased with text messaging.

For this major reason, marketers are running behind the messaging platforms to enhance communication channels for sales and customer service processes. It is crucial to retain existing customers and also grab new customers easily with this new service.

As a result of this, Chatbots have become the most popular ones to reach their audience and scale their business. In this blog, we have discussed the importance of chatbots in the industry. 

How Chatbots are transforming businesses?

Chatbots are taking the world to a  new stage. In the year 2017, these chatbots became prevalent and were termed as a popular marketing tool to get in touch with their audience. If you consider companies such as United Airlines, Pizza Hut, Patron have implemented Chatbots on social media to offer customer service issues or help customers in providing the information they are seeking for!

For instance, United Airlines has named its chatbot “Auto Pilot” for looking up your flight status without leaving social media channels like Facebook, Twitter, etc. This has attracted numerous customers to get to know about their queries within seconds. 

To Know More Visit: Emotionally Intelligent Chatbots

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vignesh waran
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