WhatsApp, one of the most popular messaging channels globally, hits 1 million new users every day. It’s available in over 40 languages on iPhone and up to 60 on Android. Undoubtedly, with its vast reach, user-friendly interface, and secured end-to-end encryption, businesses of every size can leverage the platform to effectively engage with their customers all over the world. Consequently, WhatsApp chatbots have rapidly gained traction.
A WhatsApp chatbot is a quick and easy medium to communicate with customers about product availability, send order confirmations and delivery updates, solve urgent customer issues, and answer booking and billing-related queries. Moreover, smart AI-driven bots can understand the context of the conversation and provide meaningful answers. Hence, they not only help enhance customer engagement but also build brand loyalty.
Let’s delve further into the benefits of WhatsApp chatbots for business.
Learn more here: https://botcore.ai/blog/whatsapp-chatbots/
Eliminate the language barrier and engage with your customers/employees globally!Global organizations have customers who are located in different parts of the world and speak different languages.
While interacting with a chatbot, customers prefer having conversations in their native language.However, creating a separate chatbot for each language is neither feasible nor economical for organizations.
A multilingual chatbot or a polyglot bot is capable of supporting and conducting conversations in multiple languages to amplify your reach and scale your localization efforts.BotCore, an enterprise chatbot building platform, helps you build multi-language bots that can be deployed both on cloud and on-premise environments.
Get started with a chatbot in your preferred language and add new languages as you go.Don’t let language become a barrier to your customer engagement efforts!More here: https://botcore.ai/multilingual-chatbot/
WhatsApp chatbots are taking targeted marketing and eCommerce conversions to another level.
Let’s take a quick tour around feature-rich WhatsApp chatbots with Oodles AI, an Artificial Intelligence Development Company building next-gen AI solutions.
We, at Oodles, as an established Chatbot Development Company, are making efforts to reduce the gap between businesses and customers through automation.Learn more: WhatsApp Chatbots for eCommerce
Worried about not engaging your customers the right way?
Fret not, here are some customer engagement statistics to help you out
How a Comprehensive Customer Communication Management (CCM) solution can help pave the way for effective communication?As the financial services industry emerges from a difficult 18-month period, banks that have accelerated their digital transformation in response to the crisis now need to review all the print and digital communications that they offer to their customers.
The goal is to ensure that the client experience is smooth, personalized, and customer-centered in banking when interacting through any channel.Why is customer experience an important consideration for customer interaction in banking?Seamless customer communication means the client gets the same experience regardless of how they interact with an organization — via email, logging into a portal, or using a mobile app.
This breach promotes distrust.Personalizing communication does not mean just addressing the client by name.
Personalization means using the available data to customize the communication so that it is highly relevant to the individual.
This means that the bank should provide a consistent experience when it comes to customer interaction, as it will help build a relationship of trust with the customer.Consistency, personalization, and smoothness may seem like an unattainable goal, based on the many barriers that a bank recognizes in its operations.
Lack of Central Communication Authority.
