Query analyzed Meta Data in NATIVE Salesforce Objects. Power your Sales Dashboards and Business Intelligence Reports with AI enhanced Activity Data: Last Opportunity Touch, Last Customer Response, Next / Last Meeting Dates, Query Accounts with no Activity, Highlight Unengaged Contacts.
Customer service is not limited to delighting the existing customers anymore.
If the response time is higher, customers are more likely to switch to other businesses.A poll conducted by The Social Habit shows that while connecting with the brand for help, 32% expect a response within 30 minutes.
This includes the speed of your agents to initiate a conversation and the time taken by them to resolve the request altogether.How Fast do You Need to Be?The answer is a bit tricky.
Multiple factors impact your average response time, including:Number of steps taken by agents to find customer historyThe difficulty in executing collaborationThe ticket volume to the agent ratioFrequency of issues that take longer to resolveThe communication channels that you’re offeringMajorly, you need to know the communication channels and their average response time to understand the overall customer responsiveness.
Additionally, the same study states that most customers get a resolution within four minutes of speaking with a rep. Live ChatA study shows that the average time taken for a service agent to respond to a customer’s first message is under one minute.
Standardize A Process (And follow it Thoroughly)Another key point to improve your customer responsiveness is to take care of important tasks like customer responses and make sure the response deadlines are met.
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Gmail is the best and easy to use mailing service developed by Google.
Gmail has come out with bundles of easy to use features.
That’s why people prefer to use Gmail.
Vacation responder is an awesome feature of Gmail.
It is very easy to activate vacation responder Here in this blog we will tell you how to add an automatic vacation response to Gmail account.
Steps for How to Add an Automatic Vacation Response to a Gmail Account First you have to login into Gmail account Then Click on setting button in Gmail When you are clicking on the setting button then select the option “setting” from dropdown menu A window pop up will appear here at the bottom you can find the "Vacation Responder."
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