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Role Of Enterprise Content Management In The Banking Industry

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Role Of Enterprise Content Management In The Banking Industry

While banking, Technologies created for mobile banking, and other consumers dominate the spotlight, one area of bank IT that is often overlooked is Enterprise Content Management (ECM). The point here is to have a better understanding of evolution and the more recent revolution — how financial institutions handle the huge amount of paperwork and other things that flow throughout their organizations.

“Enterprise content management in financial institutions began to take shape in the 1980s, and the boom of check-writing led to large electronic image archival systems that could process and retrieve check images and statements,” said Coomes, a content management expert. In the late 80s. “As imaging has enhanced a routine, banks have moved to smaller, internal management archives where they can store cold reports and other documents related to core account processing, such as teller receipts, deposit slips, and non-check images such as signature cards.”

To know the benefits of the Enterprise content management

Document management technology continues to mature, adding the ability to manage different document types, allocate retention periods, and secure documents. Other technologies will soon be added to enhance functionality such as capture and optical character recognition, business process management, and digital distribution. With this maturity, document management shifted into enterprise content management — and it soon expanded between companies, from businesses such as loans and insurance to internal operations such as compliance and human resources.

The definition of Enterprise Content Management has been evolving in recent times as financial institutions have to deal with ever-increasing amounts of information, more compliance orders, and more demands on their organization’s IT departments to handle these requirements.

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“Financial institutions see enterprise content management as a document management archive that essentially serves the core account processing platform,” is changing, as more and more financial institutions are approaching ECM as an integrated platform that sits within the organization and serves. The whole company. “

Only the definition of ECM does not change. It describes three trends affecting the future of ECM:

“Workflow automation, data filtering, and dashboard reporting tools are built into more robust ECM products that allow you to create layered applications on an already installed base ECM infrastructure,” he says.

It points out that many financial institutions begin by changing a paper-intensive business process, such as processing, pay-as-you-go accounts, or commercial customer on-boarding, and then move on to other areas quickly realizing the potential value and addressing other business processes.

1. It’s not just about the documents anymore:

It’s about managing complex content and content-related processes throughout the enterprise. Where financial institutions started storing and retrieving check images, they now have to manage a wide variety of content in a variety of formats. It includes PDFs, Microsoft Office files, audio, XML, video, HTML, annotations, checklists, workflow logs, physical record locators, and content history.

2. ECM as application infrastructure:

Strategic ECM solutions provide an infrastructure for developing and distributing applications that automate and streamline content-intensive end-to-end business processes.

3. IT’s “Consumerization” changed the game:

As consumers and employees become more comfortable with the user experience and instant access to information on their tablets and smartphones, they are seeking simpler, more explicit, paperless processes from their financial institutions. This is true regardless of whether they are interacting through handheld devices, desktop web browsers, kiosks, or the teller window.

Consumer mobile is also increasing ECM demand. Access to ECM content and tasks is now an expectation wherever users are — and users are away from their desks and connected via mobile devices.

As ECM platforms evolve, they are increasingly supporting the next generation of applications that connect financial consumers and workers to essential documents, content, and information.

BENEVOLENCE TECHNOLOGIES is a leader in Enterprise Content Management products services. Our EIM products enable businesses to grow faster, lower operational costs, and reduce information governance and security risks by improving business insight, impact, and process speed. We power digital transformations to empower the intelligent and connected enterprise.

 

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