Numerous technological advances are being made to organizations that provide customer service. In this sector, success is based on speed of response and interactivity and value is created through communicating with and meeting the demands of both customers and clients. http://aiserviceexperience.ai/
The pandemic has completely changed employee expectations and it’s important for employers to take note of this shift.
Why?Because, according to the Thrive XM Index 2020 report, companies that prioritised employee experience not only performed better once COVID hit, but grew.
This supports the idea that a better employee experience yields better results overall.A Towers Watson study was also able to find a link between employee experience (EX) and financial performance.This points towards the fundamental belief that a good employee experience is at the heart of financial success.
But, how can companies enhance employee experience in this new normal?The Fundamentals of Employee ExperienceConnection and contribution are the fundamentals of employee experience.
Employees need to be able to connect with their colleagues and organisational purpose as well as feel they are contributing to the business and are being rewarded accordingly.Here are ways that you can enhance employee experience in your organisation:Read more
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