IT manager pilot fish puts in an order with an internet provider to boost bandwidth and get a bigger block of IP addresses, and it looks like everything is running on rails.

"Forms were completed and everything was going smoothly," fish says.

"That way, when the ISP tech arrived on Wednesday afternoon, all he would really need to do is swing the connection from the old modem to the new one and call into the ISP's network operations center to have them assign the new IP block to the new modem.

The ISP tech arrives as scheduled on Wednesday, works his magic and is done by 4 p.m.

Fish figures that's fine, and leaves for the day.

No email from the ISP arrives that evening, and there's nothing in fish's inbox first thing the next morning, so he calls the ISP's tech support line.

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