The Common Service Centres (CSCs) have been an integral part of government’s Digital India initiative aimed at providing a viable interface between common public and government agencies and departments, business establishments, insurance companies and educational institutions paving the ground for efficient delivery of essential public utility services.
Serving as an IT-enabled bridge between the government and the governed, they have truly revolutionised the idea of governance on the ground.
That they have grown from only 83,000 CSCs in 2014 to almost 3 lakh CSCs today speaks of their immense contribution to the cause of delivery in governance.
By virtue of being a countrywide network that provides immediate access to public services, it is the first point of contact for common people redefining the delivery of services to the last mile.
The ease of use, the ready access and through the IT-enabled transparent processes, common citizens do not have to run from one government office to another with no sight of redressal in the end.
In smaller towns and rural areas, under India BPO Promotion Scheme, 45, 840 seats have been allocated to 163 companies, resulting in setting up of 240 units distributed across 110 locations of 20 States & 2 UTs.
https://www.thetruepicture.org/modi-governments-reinvention-cscs-governance-grassroots/
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The village level entrepreneurs who have been nurtured in Common Service Centres are proving their worth by offering many solutions at grassroots level in times of Corona lockdown.
