There's an update available for Microsoft's Dynamics CRM 2016, and it brings with it a brand-new tool to help companies tap the Internet of Things for their customer-service efforts.Announced on Monday, the Spring 2016 Wave of Dynamics CRM adds Connected Field Service, a new tool companies can soon use to leverage the potential of predictive maintenance via IoT devices.Available as a preview in June, Connected Field Service continuously monitors IoT-enabled devices for anomalies, generating alerts that trigger automated actions or service tickets and workflow according to service level agreements.Service technicians with the right skills and tools are then matched against the service requirement based on availability and proximity and routed to customer locations for preventive action.Also among the preconfigured solutions are portals for employees, partners and communities.A new feature called Learning Path, meanwhile, offers guided navigation capabilities designed to help new application users get up to speed quickly.
Employees report they spend over 30 hours per month in unproductive meetings, with many of those hours on web conferences and conference calls.Building on best practices, here are four ways to make meetings worth more, not cost more.Create dynamic presentations that incorporate rich media, like video and web slides, and look for ways to engage people at every moment.Research from CSO Insights shows that over 60 percent of sales leaders say the lack of proper tools lengthens sales cycles, and nearly two-thirds of salespeople don t effectively leverage content during web-based meetings.To further increase sales teams more productive, make sure your meeting solution automatically logs all engagement activity for each meeting back to a CRM system like Salesforce or Microsoft Dynamics.Market leading organizations are solving this personalization challenge by investing in broader sales engagement platforms versus single-point tools.
The new agreement means that the Jays products are now available with Bright Stars Annual product catalog and to thereby receive strong coverage in key markets in North America, South America, Europe, Middle East and Asia. The agreement includes a cloud-based operating solution in Azure, and the introduction and operation of the Office 365 integrated with the ERP system Microsoft Dynamics NAV. With its new outsourced solution hope railway gang get a simpler and more efficient way of working. That we Coromatic has been commissioned to ensure that business-critical infrastructure is of course very pleasing and the best rating we can get, says Thomas Wunger, Sweden Manager at Coromatic. In addition to the pure consulting services and projects, it is mainly on systems development, design, UX, web analysis and testing. Now everything is clear and Cygate has linked up the new place entirely according Rustas requirements.
LinkedIn CEO Jeff Weiner will remain at the helm of the new Microsoft subsidiary and will report directly to Microsoft CEO Satya Nadella.Founded out of California in 2002, LinkedIn today claims north of 400 million members globally and, with 105 million unique monthly visitors, has emerged as the de facto social network for professionals.Being acquired by Microsoft may give LinkedIn the breathing space to regain its footing.For Microsoft, the deal represents its biggest acquisition by quite some distance — its next-most-valuable acquisition came back in 2011 when it snapped up Skype for $8.5 billion.Microsoft also paid not much less than that for Nokia s mobile phone business.According to Nadella, the company wants to create synergy between LinkedIn, Microsoft Office 365, and Microsoft Dynamics, its enterprise resource planning ERP and customer relationship management CRM software suite.But he also discusses the broader economy of buying and selling things — looking for work, gaining new skills, marketing products, being productive, and generally succeeding in business — noting that this requires a connected professional world.We will continue to help our customers hire top talent, market their brand, and sell to their customers.
Microsoft CEO Satya Nadella shares his reasoning behind Microsoft's LinkedIn acquisition.LinkedIn CEO Jeff Weiner, Microsoft CEO Satya Nadella and LinkedIn co-founder Reid Hoffman.To start, I consider if an asset will expand our opportunity—specifically, does it expand our total addressable market?In fact, when Reid Hoffman, the founder of LinkedIn, and I spoke about the opportunity for us to come together, he called it a re-founding moment for LinkedIn and an opportunity to reach the mission the company set out on 13 years ago.We know that near term there will be no changes in who reports to whom so no reporting relationships at Microsoft will change in that regard.This approach is designed to keep the LinkedIn team focused on driving results while simultaneously partnering on product integration plans with the Office 365 and Dynamics teams.
Picture a typical business trip: meetings all day, drinks at night.And that s the role that Microsoft hopes to play, especially with its digital assistant, Cortana, and Office 365.In Microsoft s digital future, Cortana will be able to sum up what you need to know both about your business relationship, and what information you can use to cement a more personal connection, too.For his part, Jeff Weiner, the chief executive of LinkedIn, said that his company envisions a so-called Economic Graph, a digital representation of every employee and their resume, a digital record of every job that s available, as well as every job and even every digital skill necessary to win those jobs.There are already 1.2 billion Office users, and 70 million Office 365 monthly users in business, Microsoft said.Well, think about this: LinkedIn is essentially the Facebook of the business world, and the digital repository of most of the world s resumes.
The purchase is expected to close by end of yearIn a surprise and groundbreaking move, Microsoft this morning announced a $26.2 billion deal to acquire the B2B social platform LinkedIn.Here are six reasons for marketers to care about this move, especially given the rich reservoir of professional data, which LinkedIn has hardly begun to tap.A shot in the arm for Microsoft's marketing offering.Microsoft may be able to identify ways to reinvigorate the brand.LinkedIn has never been a true public social network, in the sense that people actively went on the site to network and communicate with colleagues and industry players.Perhaps a LinkedIn integration with Yammer can help the tool compete with the Slack behemoth.
The deal highlights Microsoft s weakness in the markets that Dynamics addresses and shows its challenges in achieving growth that Microsoft CEO Satya Nadella touted as a justification for the acquisition.While Mr. Nadella also emphasized LinkedIn s potential to enhance its Office suite of business productivity tools, prospects for growing Dynamics may be more critical to the company s future.While Microsoft sells ERP software that customers can install and run on their own servers, lately it has focused on delivering the technology as a cloud service, an option that customers increasingly embrace.LinkedIn s trove of resumes positions Microsoft s ERP tools to help human resources professionals manage the growing number of temporary and contingent workers, such as drivers for Uber Technologies Inc.Lock-in occurs when customers find it difficult to migrate away from software running on site, especially software that manages back-office operations.Meanwhile, as customers make what promises to be a long transition to the cloud, lock-in gives market leaders an advantage, said Joshua Greenbaum, principal analyst with boutique research firm Enterprise Applications Consulting.
What that means is taking advantage of the data in the core LinkedIn social networking database and combining it with LinkedIn s Sales Navigator tool to uncover lots of information about customers and leads that could help drive more sales.Brent Leary, co-founder and partner at CRM Essentials, who has followed the market for many years says it could give Microsoft Dynamics a significant boost.If they leverage the data in LinkedIn alongside the other data sources they have through their systems and run it through machine learning and artificial intelligence AI , it could be potentially game-changing, he said.It may not be up there with a $26 billion acquisition, but it provides a simple way for sales people to build quotes and get electronic signatures to close the deal.Up until now, PandaDoc, which boasts 5000 paying accounts, had worked with Salesforce and some other CRM tools, but it hadn t worked with Dynamics.Chances are that means there is still plenty of market left to capture and Microsoft is trying hard to get some of that but of course so is everyone else .
Common rules for accepting electronic signatures across EU borders enter force on Friday, but technical differences will still make life difficult for users and vendorsAdd in your John Hancock and be on your way.Defining an electronic signature that satisfies the laws of 28 countries is one thing, but creating one that is accepted seamlessly by desktop applications such as Adobe Acrobat Reader and Microsoft Office, and by enterprise applications such as Salesforce, Workday, Microsoft Dynamics CRM or Ariba, is entirely another, according to the consortium.Existing legislation, derived from the 1999 eSignature directive, allows certificates for electronic signatures to be granted to natural persons people and legal persons organizations , and makes little distinction between authenticating the content of a document and expressing consent to that content.However, when the regulation was approved in October 2014, Neelie Kroes, then European Commission vice president, called on incoming Commission President Jean-Claude Juncker to make every transaction with the Commission and other EU institutions possible electronically.After that, unless the U.K. government and the European Commission have agreed otherwise, it will not be possible to make legally binding agreements using eIDAS-compliant eSignatures between a U.K. person and an EU person.The others hail from EU member states Austria, France, Germany, Italy, Poland, and Spain, and from neighboring Norway and Switzerland, and include German state printer Bundesdruckerei, Infocert in Italy, and Docapost/Certinomis in France.
MasterCard announced it will collaborate with Microsoft to bring simple and secure e-commerce payments to Microsoft Dynamics users.Microsoft Dynamics customers will have access to a system that connects their end-to-end planning and sales.Mastercard supplied Simplify Commerce is a secure cloud-based payments platform which helps businesses maximise online and mobile sales.The firms are promising Easy Integration: Businesses can easily add payments to Dynamics AX to begin accepting and managing online and call centre payments within their existing operation.Through the integration, users will automatically take advantage of coordinated updates from MasterCard and Microsoft.Expansive Global Footprint: Simplify Commerce provides connectivity to acquirers worldwide through a single connection point.
Microsoft seems to be under way to create an app store that caters to businesses. In the week appeared a test site up there it went to find software that supports various Microsoft products as Power BI and Microsoft Dynamics AX. The site, named Appsource, discovered by twittraren Walking Cat is a well-known Microsoft Leaked, according to US CIO. One hour after twittrarens revealing was the site down again but this time was enough to get an idea of ​​it. - WalkingCat @ h0x0d June 28, 2016 On the site there was a description that read that it could be used to find SaaS offerings, software leased as a service from Microsoft and selected partners and that there was also the opportunity to try them for free for a period.
Microsoft seems to be under way to create an app store that caters to businesses. In the week appeared a test site up there it went to find software that supports various Microsoft products as Power BI and Microsoft Dynamics AX. The site, named Appsource, discovered by twittraren Walking Cat is a well-known Microsoft Leaked, according to US CIO. One hour after twittrarens revealing was the site down again but this time was enough to get an idea of ​​it. - WalkingCat @ h0x0d June 28, 2016 On the site there was a description that read that it could be used to find SaaS offerings, software leased as a service from Microsoft and selected partners and that there was also the opportunity to try them for free for a period.
The software company will unify its cloud offerings that help run back-office functions such as human resources and financial management, collectively known as enterprise resource planning—or ERP—with its sales tools, known as customer relationship management, or CRM.The company will call the new offering Microsoft Dynamics 365 and expects to release it this fall.We think we have a huge opportunity to bring this together for the marketplace.The offering will include Power BI and Cortana Intelligence, two other Microsoft services that aim to predict when, for example, customers might need specific products.In addition, Dynamics 365 will connect to Office 365, Microsoft s web-based email, spread sheet, word-processing, and presentation app.For instance, sales reps will be able to send customers quotes with up-to-date pricing and availability via email that draw directly on data in the ERP app.
A new app store, meanwhile, will help business users find line-of-business SaaS applicationsMicrosoft is working on a new offering called Dynamics 365 that will combine its current ERP and CRM cloud services into a single bundle and include applications purpose-built for specific business functions.Due to be available this fall, Dynamics 365 will feature apps for functions including financials, field service, sales, operations, marketing, project service automation and customer service.The apps can be independently deployed, allowing users to buy only what they need.Microsoft's Power BI and Cortana Intelligence tools will be natively embedded for predictive capabilities.With Cortana Intelligence, for instance, sales reps will be able to predict which products and services a customer will need next, thereby helping to focus their cross-selling efforts.
News: The company has also introduced a new app store, which will help businesses find line-of-business SaaS apps.Microsoft is unifying its existing customer relationship management CRM and enterprise resource planning ERP cloud solutions into one service, dubbed Dynamics 365.The company believes that the move will make it easier for businesses to buy and manage their applications.Microsoft Dynamics 365, which will be available starting this Autumn, will feature apps for functions including financials, field service, sales, operations, marketing, project service automation and customer service.The new service has also been integrated with Office 365 to improve productivity and opportunities for collaboration.It also comes with Power BI data visualisation and Cortana Intelligence embedded natively to help customers meet their business targets with predictive insights, prescriptive advice and further steps.
LinkedIn s Sales Navigator product has received several updates that promise to empower salespeople with more information about their customers in order to help them form great relationships.When Sales Navigator launched, LinkedIn had partnerships with Salesforce and Microsoft Dynamics, but salespeople were still required to manually identify leads and specify which accounts they cared about.Today, LinkedIn s Sales Navigator offers a CRM Sync feature that will import leads and accounts automatically.While the feature is currently available on Salesforce, Mike Derezin, vice president of LinkedIn s Sales Solutions, told VentureBeat that his company is already investigating in other CRMs that we want to work with.We did this as Sales Navigator and Salesforce share a lot of customers and to pull more relevant records back into Sales Navigator to save users time.Our goal is to integrate Sales Navigator in more places the sales professional needs to be, and obviously CRM data is a crucial tool that they all use.LinkedIn is also making it so you can quickly vet potential candidates right from your inbox with its Sales Navigator Gmail extension.
Good Dynamics Secure Mobility Platform now available in Microsoft Azure MarketplaceMicrosoft Azure customers can now access BlackBerry s enterprise mobility management products via the public cloud platformEnterprises can now choose to install and deploy the Good Dynamics Secure Mobility Platform by BlackBerry, through Microsoft Azure, to assemble a broad range of business apps, including collaboration apps, ISV apps and custom-developed apps. With BlackBerry s Good Dynamics now on the Microsoft Azure platform, we continue to help protect customers data and enhance our ecosystem of business-critical apps, said Steve Guggenheimer, Corporate Vice President at Microsoft.As we work side-by-side with Microsoft we are providing customers with a breadth of new options to enhance and increase their mobile security, said Billy Ho, Executive Vice President, Enterprise Product and Value Added Solutions, BlackBerry.By utilising Good Dynamics through the Microsoft Azure cloud platform, customers have more flexibility in their deployment of BlackBerry s industry-leading solutions – without having to sacrifice user experience or introduce more complexity into their environments.
Microsoft has updated its privacy policy and, for the first time, added a section devoted to Enterprise Products.The new section is the listed last in Microsoft's policy and covers those Microsoft products and related offerings that that are offered or designed primarily for use by organizations and developers.That includes subscription products like Office 365, Microsoft Azure, Microsoft Dynamics CRM Online, Microsoft Intune, and Yammer , which Microsoft classifies as Online Services .Redmond says its Online services collect all text, sound, video, or image files, and software, that are provided to Microsoft by, or on behalf of, you or your end users through use of the Online Service.But that data is used only to provide the customer the Online Services including purposes compatible with providing those services.Microsoft will not use Customer Data or derive information from it for any advertising or similar commercial purposes.
Microsoft today announced that its U.K. data center region is now online.The new region, which the company announced last November, currently offers support for Microsoft s Azure cloud services and Office 365, with support for Dynamics CRM Online slated for the first half of 2017.With the new data centers in the U.K. coming online, Azure now offers its users 28 regions and it already has plans in the works to offer six more in the ver near future.These new Microsoft Cloud regions will help businesses in industries such as banking, government, public sector and healthcare meet their customers needs, the regulatory requirements they are held to, and the need for local redundancy and disaster recovery, Takeshi Numoto, Microsoft corporate VP for Microsoft Cloud and Enterprise, said in today s announcement.The marquee customers for Microsoft s cloud services in the country are the Ministry of Defence, whose 250,000 employees will use Office 365 and Azure, as well as the South London and Maudsley NHS Foundation Trust, the largest mental health trust in the U.K., and Aston Martin.In today s announcement, Microsoft stressed that these new regions are compliant with the ISO 27018 standard for cloud privacy and notes that it has been willing to take on the U.S. government regarding search warrants for information stored in its overseas data centers.