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Appinventiv Technologies 2017-10-05
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But, is it so easy to become the first choice of the users?

With Google, Facebook and Apple leading the market in terms of user engagement, this seems to be nearly impossible.

As per our experts, chatbots with the help of messaging applications are providing newer opportunities to brands for user attraction and engagement.

Reach a Wider Customer Base

As the messaging applications are gaining huge momentum over social networks and other applications, a Chatbot built into a chat platform like Facebook Messenger can help you to reach a wider customer base across the globe.

Apart from these, the Chatbots keep consulting the users like humans about their previous experience, which helps the customers get emotionally linked to the bot.

collect
0
Appinventiv Technologies 2017-09-25
img

According to ComScore’s 2017 US Mobile App Report, users spend 90% of their mobile app time in their top 5 apps. Surprised? Well, more alarming is that nearly 50% of their time is spent on a single app, leaving 18% lesser time for the second and other three apps.

Read More

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0
shubham sharma 2019-07-12
img

In the past few years, the focus of businesses has shifted from profit maximization to customer satisfaction, and rightly so. With the rise of social media platforms, modern-day consumers have gotten a voice, or rather, a concrete platform to voice their opinions. Here is How Technology Can Enhance Customer Experiences: A Travel Chatbot

And surely, no business would want their customers to put out their negative experience with brands on social media platforms for everyone to see!

According to the New Voice Media data, almost 59% of customers aged between 25-35 readily share their negative experiences online.

For any business – whether it be a for-profit or a non-profit enterprise, or whether it be a public or private enterprise – customer satisfaction is one among the many pivotal key performance indicators (KPIs) that have to be considered, monitored, and measured.

As such, the customer satisfaction quotient indicates how well a business is serving its customers. Improving this singular factor can change the face of a business.

After all, a happy customer is a satisfied customer. It is a proven fact that happy and satisfied customers not only become loyal and repeat customers of a brand, but they also bring in new customers.

And as is true of everything in the business world today, Artificial Intelligence (AI) and Machine Learning (ML) have found their way into the domain of customer satisfaction.

The most excellent example of this being chatbots. From enhancing the entire process of customer support to transforming the process of customer surveys, chatbots are finding applications in various fields of business.

However, in this post, we’re going to focus on travel chatbots and how they are transforming the travel industry for the better.

robot-artificial-intelligence-processing

Travel Chatbot and its Benefits

Software Powered by AI and NLP, a chatbot is designed to simulate human speech and interact with humans in their natural languages. Chatbots can be developed and customized to suit the specific needs of a business. Since these bots are now the hottest trend in the industry, travel companies have also joined the game through Travel Bots.

Expedia maintains that while planning a trip, a traveler visits as many as 38 websites on an average. Not to forget the endless series of calls and interactions with travel agents and booking agencies.

All of this makes the process of planning a trip both time-consuming and overwhelming. This is where travel chatbot solutions come in.

Travel chatbots personal assistant bearing both analytical and predictive capabilities. Furthermore, they are available 24×7, can interact in a plethora of human languages and can respond to traveler queries and requests in real-time.

So, if you have a travel-related query, you can just ask a travel bot and the bot will answer your questions accurately, scourge the Internet to get you the best deals – basically, it will help you with anything you need.

A travel chatbot can help save a user’s time, help organize the trip, suggest places to visit, list the best deals available (travel tickets, accommodation, etc.), and much more.

Being excellent profiling tools, chatbots can help personalize the user experience by gathering relevant user data such as purchase history, travel preferences, etc and tell how Technology can enhance customer experiences: A Travel Chatbot

Travel Chatbots – Success Stories

Travel chatbots are already being leveraged by big names in the travel and hospitality industry such as Expedia, KLM Royal Dutch Airlines, Ryanair, and Marriott, to name a few.

For instance, Expedia’s Facebook Messenger bot allows users to perform a streamlined search for hotels. All one needs to do is to open Facebook Messenger and provide the bot details about the travel plan.

After the bot has all the necessary information, it will list the five most popular and top-rated hotels in the users’ preferred choice of location.

And once the users click on any one of the five options, they will be redirected to Expedia’s site where they can directly book the hotel.

Then again, KLM Royal Dutch Airlines’ travel bot can support 13 languages. It uses Facebook Messenger’s checkbox plugin feature on the checkout page to provide travelers with the option of choosing to receive all travel updates including booking confirmation, check-in notification, boarding pass, and flight status updates on Messenger itself.

Similarly, there’s another Facebook-based travel bot called Kayak that allows users to find the best hotel and flight deals via an instant messaging platform. Not just that, Kayak also offers beneficial travel advice to its users and updates them about their flight status.

Chatbot solutions help create a streamlined and smart communication channel between brands and users. Apart from this, they can automate the process of query/request handling, thereby allowing travel service providers to dedicate their human capital to other and more important tasks that need human interaction and effort.

Needless to mention, travel chatbots (just like any other chatbot) offer 24×7 customer support. So, customers no longer have to wait to get their travel issues and queries sorted.

This is just another example of how AI and chatbots are transforming the ways in which consumers are connecting and interacting with brands.

Thanks to AI, chatbot solutions are becoming increasingly smart and intelligent, so much so that they are becoming the trusted advisors of customers. And this is just the beginning, who knows what else chatbots will be able to do in the years to come!

Originally posted at Affle Enterprise.

Published by Shubham Sharma.

collect
0
Ritesh Patil 2019-06-27
img

 

"The advance of technology is based on making it fit in so that you don’t really even notice it, so it’s part of everyday life,” said Bill Gates while referring to the power of technology. This stands utterly accurate for advancements such as Artificial Intelligence enabled Chatbots, which foreshadow the future of technological advancements to come.

Artificial Intelligence, also referred to as Machine Intelligence, is an intricate innovation smoothly gearing up to revolutionize our lives forever. The stimulation of human intelligence using contemporary computers that imitates cognitive functions is changing the ways of problem-solving. And with cutting-edge disciplines such as AI and Chatbots, researchers are leading the way to a great transformation. Apart from all other ways of demonstrating an impact, the role of AI in healthcare industry is particularly ground-breaking.

Introduction of AI in Healthcare Industry

In recent times, the discussion has moved to a point where AI doctors replacing General Physicians in the future is not startling any more. Even though the switch may not happen in the near future, AI in the healthcare industry is definitely going to be assisting General Physicians to make an evolved diagnosis. There will soon be a time when the dependency on the human mind in the healthcare industry will decline from its current percentage. So, it is about time, we recognize and appreciate the benefits of AI Chatbots to the healthcare industry.

The super-responsive AI enabled Chatbots are presenting us with an option of a computerized medical professional with human-like conversational skills. It is not just revolutionary; it is a paradigm shift.

Originally published on Mobisoft Infotech

collect
0
Yorke Comm 2019-04-11
img

In an increasingly digital world, your customers want answers to their queries instantly.

Adding live chat is a quick and convenient way to engage with your customers while they are on your website.

Research confirms that 82% of website visitors who are on live chat are more likely to convert to customers.

Here is how live chat can help you grow your business.

  • Both are customizable and scalable.
  • Live chat is proactively engaging and helps with targeted marketing at scale

What can you do with the database collected from live chats and chatbots?

Strengthen your inbound marketing strategy. Live chat and chatbots can give you access to insights on where your consumers are in the buyer journey. This information can help you engage your target audience irrespective of where they are in the marketing funnel.

  • Share your newsletter or content collaterals
  • Create new experiences for the visitors by sharing tailored paid ads leading to live chats
  • Showcase your products or new releases
  • Upsell current customers and time your customer’s journey with key events. For instance, share a combo offer when a customer is on your pricing page
  • Qualify your leads without wasting anytime
    • Route your leads to the right salesperson or teams
    • Follow up using the CRM

Best practices for integrating live chats into your current workflow

    • Be data driven – quantify your goals and metrics to success
    • Define your intent – analyze your buyer’s journey to increase your conversion rates
    • Set measurable goals – use A/B testing for your messages sent through emails
    • Ensure faster communication – always plan to provide an escape CTA
    • Implement new tech – integrate chatbots with your current tech tools



Using live chat for your business does more than improve your sales and revenue. It helps you create strong relationships with your customer—the vital foundation for building a successful business.

Originally published on Yorke Communications

collect
0
Shivani 2022-02-16
img
In place of direct communication with a live human agent, a chatbot or chatterbot is a software application that conducts an online chat conversation using text or text-to-speech. Michael Mauldin (developer of the first Verbot) coined the term "ChatterBot" to describe these conversational systems in 1994. In dialogue systems, chatbots are used for a variety of reasons, including customer support, request routing, and information collection. While some chatbots make heavy use of word classification, natural language processing, and advanced AI, others just scan for basic keywords and generate responses using common phrases from a library or database. html
collect
0
Animesh Rao 2021-11-08
img

Chatbots – SummarySince the time of their inception chatbots have taken off!

Resultantly, the chatbot market has achieved remarkable success.

The research report provides the newest industry data, chatbots market analysis and industry future trends.Chatbots are also popular by alias such as talkbots, Bot, chatterbot or interactive agents.

It is basically a computer program that has the ability to converse like humans.

Whereas the normal ones identify keywords that have been provided and show results accordingly.

Owing to this it can be confidently claimed that the global chatbots market will grow with leaps & bounds.

collect
2
Animesh Rao 2021-10-22
img

Resultantly, the chatbot market has achieved remarkable success.Chatbots Industry consists of a balanced theoretical and statistical analysis stemming from the existing as well emerging market trends, drivers, restrains, opportunities as well challenges addressed by global Chatbot market.Chatbots are also popular by alias such as talkbots, Bot, chatterbot or interactive agents.

It is basically a computer program that has the ability to converse like humans.

Whereas the normal ones identify keywords that have been provided and show results accordingly.

Owing to this it can be confidently claimed that the global chatbots market will grow with leaps & bounds.

The use of social media has risen dramatically over the last decade which further fosters the growth of the market.

Major adoption of cloud – based systems can also be termed as a crucial growth driver.The higher demand for improving customer experience & addition of new players every year can be listed as additional growth propellers for this market.

collect
1
Animesh Rao 2021-09-07
img

Chatbots – SummarySince the time of their inception chatbots have taken off!

Resultantly, the chatbot market has achieved remarkable success.Chatbots are also popular by alias such as talkbots, Bot, chatterbot or interactive agents.

It is basically a computer program that has the ability to converse like humans.

Whereas the normal ones identify keywords that have been provided and show results accordingly.

Owing to this it can be confidently claimed that the global chatbots market will grow with leaps & bounds.

In terms of CAGR, the market is expected to grow at the whopping rate of 36.6%.The growth of this market can be attributed to many factors.

collect
0
Ehtesham Peerzade 2020-09-28

Market HighlightsChatbots are also popular by alias such as Bot, talkbots, interactive agents, or chatterbot.

The global chatbots market has gone through several innovations over the past years.

While, the normal ones recognize keywords that have been offered and deliver results accordingly.

Throughout the time of their inception, chatbots have been widely accepted by people and businesses.

As a result, the worldwide chatbot market has attained notable prosperity.Market Drivers & ChallengesThe global chatbots market is mainly driven by artificial intelligence for past years, and presently, one of the foremost driving factors in the market is the increasing use of online messaging.

People across the world has been increased with the use of social networking websites as well as significant adoption of cloud-based technologies have also been recorded to have contributed to the market’s growth.On the flip side, the factor of lack of awareness and expertise could restrain the global chatbots market in the future.

collect
0
Appinventiv Technologies 2017-10-05
img

But, is it so easy to become the first choice of the users?

With Google, Facebook and Apple leading the market in terms of user engagement, this seems to be nearly impossible.

As per our experts, chatbots with the help of messaging applications are providing newer opportunities to brands for user attraction and engagement.

Reach a Wider Customer Base

As the messaging applications are gaining huge momentum over social networks and other applications, a Chatbot built into a chat platform like Facebook Messenger can help you to reach a wider customer base across the globe.

Apart from these, the Chatbots keep consulting the users like humans about their previous experience, which helps the customers get emotionally linked to the bot.

shubham sharma 2019-07-12
img

In the past few years, the focus of businesses has shifted from profit maximization to customer satisfaction, and rightly so. With the rise of social media platforms, modern-day consumers have gotten a voice, or rather, a concrete platform to voice their opinions. Here is How Technology Can Enhance Customer Experiences: A Travel Chatbot

And surely, no business would want their customers to put out their negative experience with brands on social media platforms for everyone to see!

According to the New Voice Media data, almost 59% of customers aged between 25-35 readily share their negative experiences online.

For any business – whether it be a for-profit or a non-profit enterprise, or whether it be a public or private enterprise – customer satisfaction is one among the many pivotal key performance indicators (KPIs) that have to be considered, monitored, and measured.

As such, the customer satisfaction quotient indicates how well a business is serving its customers. Improving this singular factor can change the face of a business.

After all, a happy customer is a satisfied customer. It is a proven fact that happy and satisfied customers not only become loyal and repeat customers of a brand, but they also bring in new customers.

And as is true of everything in the business world today, Artificial Intelligence (AI) and Machine Learning (ML) have found their way into the domain of customer satisfaction.

The most excellent example of this being chatbots. From enhancing the entire process of customer support to transforming the process of customer surveys, chatbots are finding applications in various fields of business.

However, in this post, we’re going to focus on travel chatbots and how they are transforming the travel industry for the better.

robot-artificial-intelligence-processing

Travel Chatbot and its Benefits

Software Powered by AI and NLP, a chatbot is designed to simulate human speech and interact with humans in their natural languages. Chatbots can be developed and customized to suit the specific needs of a business. Since these bots are now the hottest trend in the industry, travel companies have also joined the game through Travel Bots.

Expedia maintains that while planning a trip, a traveler visits as many as 38 websites on an average. Not to forget the endless series of calls and interactions with travel agents and booking agencies.

All of this makes the process of planning a trip both time-consuming and overwhelming. This is where travel chatbot solutions come in.

Travel chatbots personal assistant bearing both analytical and predictive capabilities. Furthermore, they are available 24×7, can interact in a plethora of human languages and can respond to traveler queries and requests in real-time.

So, if you have a travel-related query, you can just ask a travel bot and the bot will answer your questions accurately, scourge the Internet to get you the best deals – basically, it will help you with anything you need.

A travel chatbot can help save a user’s time, help organize the trip, suggest places to visit, list the best deals available (travel tickets, accommodation, etc.), and much more.

Being excellent profiling tools, chatbots can help personalize the user experience by gathering relevant user data such as purchase history, travel preferences, etc and tell how Technology can enhance customer experiences: A Travel Chatbot

Travel Chatbots – Success Stories

Travel chatbots are already being leveraged by big names in the travel and hospitality industry such as Expedia, KLM Royal Dutch Airlines, Ryanair, and Marriott, to name a few.

For instance, Expedia’s Facebook Messenger bot allows users to perform a streamlined search for hotels. All one needs to do is to open Facebook Messenger and provide the bot details about the travel plan.

After the bot has all the necessary information, it will list the five most popular and top-rated hotels in the users’ preferred choice of location.

And once the users click on any one of the five options, they will be redirected to Expedia’s site where they can directly book the hotel.

Then again, KLM Royal Dutch Airlines’ travel bot can support 13 languages. It uses Facebook Messenger’s checkbox plugin feature on the checkout page to provide travelers with the option of choosing to receive all travel updates including booking confirmation, check-in notification, boarding pass, and flight status updates on Messenger itself.

Similarly, there’s another Facebook-based travel bot called Kayak that allows users to find the best hotel and flight deals via an instant messaging platform. Not just that, Kayak also offers beneficial travel advice to its users and updates them about their flight status.

Chatbot solutions help create a streamlined and smart communication channel between brands and users. Apart from this, they can automate the process of query/request handling, thereby allowing travel service providers to dedicate their human capital to other and more important tasks that need human interaction and effort.

Needless to mention, travel chatbots (just like any other chatbot) offer 24×7 customer support. So, customers no longer have to wait to get their travel issues and queries sorted.

This is just another example of how AI and chatbots are transforming the ways in which consumers are connecting and interacting with brands.

Thanks to AI, chatbot solutions are becoming increasingly smart and intelligent, so much so that they are becoming the trusted advisors of customers. And this is just the beginning, who knows what else chatbots will be able to do in the years to come!

Originally posted at Affle Enterprise.

Published by Shubham Sharma.

Yorke Comm 2019-04-11
img

In an increasingly digital world, your customers want answers to their queries instantly.

Adding live chat is a quick and convenient way to engage with your customers while they are on your website.

Research confirms that 82% of website visitors who are on live chat are more likely to convert to customers.

Here is how live chat can help you grow your business.

  • Both are customizable and scalable.
  • Live chat is proactively engaging and helps with targeted marketing at scale

What can you do with the database collected from live chats and chatbots?

Strengthen your inbound marketing strategy. Live chat and chatbots can give you access to insights on where your consumers are in the buyer journey. This information can help you engage your target audience irrespective of where they are in the marketing funnel.

  • Share your newsletter or content collaterals
  • Create new experiences for the visitors by sharing tailored paid ads leading to live chats
  • Showcase your products or new releases
  • Upsell current customers and time your customer’s journey with key events. For instance, share a combo offer when a customer is on your pricing page
  • Qualify your leads without wasting anytime
    • Route your leads to the right salesperson or teams
    • Follow up using the CRM

Best practices for integrating live chats into your current workflow

    • Be data driven – quantify your goals and metrics to success
    • Define your intent – analyze your buyer’s journey to increase your conversion rates
    • Set measurable goals – use A/B testing for your messages sent through emails
    • Ensure faster communication – always plan to provide an escape CTA
    • Implement new tech – integrate chatbots with your current tech tools



Using live chat for your business does more than improve your sales and revenue. It helps you create strong relationships with your customer—the vital foundation for building a successful business.

Originally published on Yorke Communications

Animesh Rao 2021-11-08
img

Chatbots – SummarySince the time of their inception chatbots have taken off!

Resultantly, the chatbot market has achieved remarkable success.

The research report provides the newest industry data, chatbots market analysis and industry future trends.Chatbots are also popular by alias such as talkbots, Bot, chatterbot or interactive agents.

It is basically a computer program that has the ability to converse like humans.

Whereas the normal ones identify keywords that have been provided and show results accordingly.

Owing to this it can be confidently claimed that the global chatbots market will grow with leaps & bounds.

Animesh Rao 2021-09-07
img

Chatbots – SummarySince the time of their inception chatbots have taken off!

Resultantly, the chatbot market has achieved remarkable success.Chatbots are also popular by alias such as talkbots, Bot, chatterbot or interactive agents.

It is basically a computer program that has the ability to converse like humans.

Whereas the normal ones identify keywords that have been provided and show results accordingly.

Owing to this it can be confidently claimed that the global chatbots market will grow with leaps & bounds.

In terms of CAGR, the market is expected to grow at the whopping rate of 36.6%.The growth of this market can be attributed to many factors.

Appinventiv Technologies 2017-09-25
img

According to ComScore’s 2017 US Mobile App Report, users spend 90% of their mobile app time in their top 5 apps. Surprised? Well, more alarming is that nearly 50% of their time is spent on a single app, leaving 18% lesser time for the second and other three apps.

Read More

Ritesh Patil 2019-06-27
img

 

"The advance of technology is based on making it fit in so that you don’t really even notice it, so it’s part of everyday life,” said Bill Gates while referring to the power of technology. This stands utterly accurate for advancements such as Artificial Intelligence enabled Chatbots, which foreshadow the future of technological advancements to come.

Artificial Intelligence, also referred to as Machine Intelligence, is an intricate innovation smoothly gearing up to revolutionize our lives forever. The stimulation of human intelligence using contemporary computers that imitates cognitive functions is changing the ways of problem-solving. And with cutting-edge disciplines such as AI and Chatbots, researchers are leading the way to a great transformation. Apart from all other ways of demonstrating an impact, the role of AI in healthcare industry is particularly ground-breaking.

Introduction of AI in Healthcare Industry

In recent times, the discussion has moved to a point where AI doctors replacing General Physicians in the future is not startling any more. Even though the switch may not happen in the near future, AI in the healthcare industry is definitely going to be assisting General Physicians to make an evolved diagnosis. There will soon be a time when the dependency on the human mind in the healthcare industry will decline from its current percentage. So, it is about time, we recognize and appreciate the benefits of AI Chatbots to the healthcare industry.

The super-responsive AI enabled Chatbots are presenting us with an option of a computerized medical professional with human-like conversational skills. It is not just revolutionary; it is a paradigm shift.

Originally published on Mobisoft Infotech

Shivani 2022-02-16
img
In place of direct communication with a live human agent, a chatbot or chatterbot is a software application that conducts an online chat conversation using text or text-to-speech. Michael Mauldin (developer of the first Verbot) coined the term "ChatterBot" to describe these conversational systems in 1994. In dialogue systems, chatbots are used for a variety of reasons, including customer support, request routing, and information collection. While some chatbots make heavy use of word classification, natural language processing, and advanced AI, others just scan for basic keywords and generate responses using common phrases from a library or database. html
Animesh Rao 2021-10-22
img

Resultantly, the chatbot market has achieved remarkable success.Chatbots Industry consists of a balanced theoretical and statistical analysis stemming from the existing as well emerging market trends, drivers, restrains, opportunities as well challenges addressed by global Chatbot market.Chatbots are also popular by alias such as talkbots, Bot, chatterbot or interactive agents.

It is basically a computer program that has the ability to converse like humans.

Whereas the normal ones identify keywords that have been provided and show results accordingly.

Owing to this it can be confidently claimed that the global chatbots market will grow with leaps & bounds.

The use of social media has risen dramatically over the last decade which further fosters the growth of the market.

Major adoption of cloud – based systems can also be termed as a crucial growth driver.The higher demand for improving customer experience & addition of new players every year can be listed as additional growth propellers for this market.

Ehtesham Peerzade 2020-09-28

Market HighlightsChatbots are also popular by alias such as Bot, talkbots, interactive agents, or chatterbot.

The global chatbots market has gone through several innovations over the past years.

While, the normal ones recognize keywords that have been offered and deliver results accordingly.

Throughout the time of their inception, chatbots have been widely accepted by people and businesses.

As a result, the worldwide chatbot market has attained notable prosperity.Market Drivers & ChallengesThe global chatbots market is mainly driven by artificial intelligence for past years, and presently, one of the foremost driving factors in the market is the increasing use of online messaging.

People across the world has been increased with the use of social networking websites as well as significant adoption of cloud-based technologies have also been recorded to have contributed to the market’s growth.On the flip side, the factor of lack of awareness and expertise could restrain the global chatbots market in the future.