MarketsandMarkets expects the global conversational Ai market size to grow from USD 4.8 billion in 2020 to USD 13.9 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 21.9% during the forecast period.Conversational AI is a form of technology that utilizes speech-based assistants and facilitates stronger interactions and greater engagement at scale across users and platforms.It combines speech-based technology, NLP, and ML into a single platform to develop and build applications for specific, as well as multiple use cases across verticals.Download PDF Brochure @ https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=49043506Key and emerging market players include Microsoft (US), Google (US), AWS (US), Oracle (US), IBM (US), Baidu (China), SAP (Germany), Artificial Solutions (Spain), Conversica (US), Haptik (India), Nuance (US), Rasa (Germany), Avaamo (US), Kore.ai (US), Solvvy (US), Pypestream (US), Inbenta (US), Rulai (US), Creative Virtual (US), Saarthi.ai (India), FIS (US), AmplifyReach (India), Interactions (US), Quosphere (US), Exceed.ai (US), Cognigy (Germany), SoundHound (US), Kasisto (US), Mindsay (US), and Clinc (US).Under the applications segment, the personal assistant segment is expected to grow at the highest growth rate during the forecast period.The growth of the personal assistant application is attributed to the ease and accuracy offered by personal assistant solutions across platforms, as well as the increasing adoption of various digital channels, such as mobile and social media platforms, to explore the latest products.Personal assistants are capable of comprehending open conversations while contextualizing them to a particular case or scenario.Enterprises are leveraging the benefits of the AI technology by utilizing a combination of ML and Natural Language Understanding (NLU), enabling assistants to be trained with industry-specific knowledge and unique business data for a faster time-to-market.Google (US) is one of the major players in the conversational AI market.
Did you notice the surge in communication with AI-Based Technology?In fact, it is estimated by Gartner that 15% of all customer service interactions by 2021 will be handled with the help of artificial intelligence (AI).Can you believe that around 10 to 15 years ago, there was no Siri or Alexa, people hardly knew about voice assistants or virtual assistants?Chatbots were very rare sights and computers that held smart and intelligent conversations were only seen and read about in fiction stories and movies.As we have recently entered a new decade with AI at the heart of technological innovation, it’s no surprise that businesses are willing to adopt Conversational AI platforms to maximize their business efficiency and deliver a better customer experience.Conversational AI empowers businesses to employ chatbots, virtual assistants, or messaging applications to develop highly engaging and valuable relationships with customers.So, let’s dive in to know why Conversational AI is the future of 2021.Conversational AI Chatbots In an era of increasing connectivity through digital experiences, no company can afford to underplay how essential effective customer service is in boosting customer engagement and fostering brand loyalty.Although rule-based chatbots have been traditionally utilized as digital support to customers for many years, businesses are quickly upgrading to Conversational AI chatbots to revolutionize customer experiences.As the name suggests, they utilize a series of predefined rules installed by human agents to interact with customers.
It’s boggling that the bulk of the world’s wealth is stored in databases, and transactions are simply the exchanges of information over networks.As impressive — or scary — as that might sound, artificial intelligence technologies aim to further revolutionize the way banking is done and the relationships between banks and their customers’ experience.Always-on chatbot sidesteps banking hoursThere’s a reason why people deride banking hours.Our money doesn’t sleep, so why should the banks?Fortunately, AI in banking is one of the most impactful applications of artificial intelligence through the use of conversational assistants, or chatbots, to engage customers 24/7.Customers are increasingly comfortable with chatbots handling many things, even private conversations regarding bank transactions, bank services, and other tasks that don’t necessarily require human intervention.For example, Bank of America introduced Erica as a virtual assistant to help with customer transactions, and that has shown significant positive ROI.Many banks have quickly followed suit, although some with mixed results.In addition to fielding customer service inquiries and conversations about individual transactions, banks have been finding good results in using chatbots to make their customers aware of additional services and offerings.For example, business customers might not be aware of merchant services and loan offerings that can help resolve payment or credit issues.
Phenom, the global leader in Talent Experience Management (TXM), has announced its free virtual event, IAMHR, will take place Dec. 8-10.Bringing together world-leading CHROs and HR practitioners, the SHRM- and HRCI-accredited event will equip talent acquisition and management teams with vital strategies needed to conquer the unprecedented challenges ahead.The last major HR event of the year, IAMHR will welcome thousands of attendees — including CHROs, recruiters, and talent management leaders — to explore solutions for today’s complex HR challenges.Speakers for the event include:● Ashley Burns, senior manager of talent acquisition at Newell Brands● Nicole Cantley, employment brand program manager at Blue Cross Blue Shield of North Carolina● Gemma Cuff, head of EMEA talent acquisition at Micro Focus● Dobby Gibson, digital communications manager at Land O’Lakes● Shelia Gray, vice president of talent acquisition at Quadient● Mick Joneja, senior director of talent acquisition at Life Time● Anthony Prudente, senior specialist of employer branding and recruitment marketing at Brother International Corporation● Susan Senn, enterprise talent engagement officer at GuidewellAcross 45-plus hours of content, presenters will explain how their companies adapted to the turbulence of 2020, creating an HR roadmap for next year and beyond.Each discussion will guide attendees through transformational strategies and inspire fresh approaches to discovering, hiring and developing top-tier talent.IAMHR will feature over 30 sessions and exclusive on-demand bonus content, covering topics like:● Recruiters of the Future● AI’s Role in Skills and Career Pathing● Conversational AI and Chatbots● An Active Approach for Hiring Managers● Smart Automation for Recruiters● Video in the Talent Lifecycle“As we head into the new year, we can’t expect work culture to return to its pre-pandemic state,” said Mahe Bayireddi, co-founder and CEO of Phenom.“IAMHR will offer an essential forecast on the emergence of a new workplace defined by technology.HR teams can forge ahead without fear of the future, and we’ll continue to demonstrate the true potential of data, automation and AI.
Google is using newish language understanding models specific to leveraging conversational context for these search features.
Please visit Search Engine Land for the full article.
Today Talkwalker, the leading social listening, and analytics company unveil the latest addition to its conversational intelligence suite: Paid Social.By adding social ad data directly into their campaign dashboards, marketers will have a holistic view of their own, earned and paid channels as well as full control of their campaign performance and ROI.There has never been so much competition amongst brands for online attention.In order to succeed, it is essential that marketers prioritize their digital marketing strategies, especially on social media.With an average of 20% of digital marketing budget going into social ads, paid must be fully integrated into a brand’s campaign planning, monitoring, and measurement.“Here at Talkwalker, our goal is to democratize access to data,” said Todd Grossman, Talkwalker CEO Americas.“Paid social data is an integral part of the best digital campaigns, and brand professionals should have access to that information to protect their brand and optimize their performance.”By unifying campaign data across paid, owned, and earned channels into real-time dashboards and reports, digital professionals will have a better grasp of their impact, and be able to optimize their 360-degree campaigns through extended insights and reporting.https://www.martechcube.com/talkwalker-unveils-conversational-intelligence-suite-paid-social/
While the world is facing economic crisis, the demand for next gen technologies such as conversational computing platforms has risen considerably as a response to the SARS-CoV-2.Conversational computing platforms, especially chatbots, are being used by organizations as an interactive medium for several applications, such as offering updates and information about novel coronavirus, facilitating communication within firms, and more.The efforts being put to achieve a COVID-19 breakthrough can speed up with the help of conversational computing platforms, backed by various modern technologies in the healthcare industry.Following the enforcement of lockdowns due to the pandemic, tech giants are doing everything they can to mitigate the negative impact of COVID-19, while boosting the capabilities of their conversational computing platforms.Given the widespread demand, more and more tech giants are now investing considerably in their conversational computing platforms, which can help the market stay resilient in the face of COVID-19.Segmentation:By Type, the global conversational computing platform market size has been divided into solution and service.Since there is a rise in the adoption of cloud technology due to its limitless storage capacity, and easier access as well as a secure operating environment, the cloud segment is expected to grow and dominate the market in the forecast period.Based on Technology, the global conversational computing platform market has been divided into natural language processing, natural language understanding, machine learning & deep learning, and automated speech recognition.The natural language processing segment is projected to continue its dominance in the forecast period.Based on Application, the conversational computing platform market has been divided into customer support, personal assistance, branding & advertisement, customer engagement & retention, booking travel arrangements, onboarding & employee engagement, data privacy & compliance, and others.The personal assistance segment leads the conversational computing platform market, whereas the branding & advertisement segment is projected to be the fastest-growing segment during the forecast period as the enterprises are adopting digital marketing solutions for campaigning their business offerings.Based on Vertical, the global conversational computing platform market has been divided into retail & e-commerce, banking, financial services & insurance (BFSI), telecom, entertainment & media, travel & hospitality, and others.
Now connect with your customers around the clock, with the help of conversational AI Solutions like Chatbots.And it will work for all industries, In all industries like banking, manufacturing, health care.
Aisera, a leader in artificial intelligence innovation and customer service, announced today the availability of its AI Service Desk solution for Microsoft Teams.This integration enables customers to speed up and simplify resolution of internal support tickets for IT with self-service resolutions through Aisera’s platform based on conversational AI, natural learning understanding search (NLU Search), and unsupervised natural language processing (NLP).Previously employees had to wait an average of three days to get their internal IT issues resolved, as support desks were stretched thin and unable to meet Business Service-Level Agreements (SLA).This problem is amplified during the pandemic, leaving many internal support organizations unprepared.“With the emergence of work from anywhere, the integration of Aisera with Microsoft Teams propels employee productivity to levels not seen before and dramatically improves the employee experience, as users’ IT or HR support requests are resolved in seconds within their Teams channel,” said Muddu Sudhakar, founder and CEO of Aisera.Aisera’s patented Unsupervised NLU capability powers their Conversational AI and Conversational RPA products built on a scalable, cloud-native artificial intelligence technology stack, providing customers with higher levels of productivity and satisfaction.Now companies can use Aisera’s pre-built integration to Microsoft products including Azure, Teams, Azure Active Directory, Microsoft 365, and Microsoft SharePoint, as well as leading ticketing systems such as Service Now, JIRA, Salesforce, Zendesk, and BMC, bootstrapping the virtual assistant to deliver instant resolution to IT, HR, Sales, and Customer Support domains.“As businesses support remote workers, it’s more important than ever to streamline common tasks and processes,” said Mike Ammerlaan, Director of Microsoft 365 Ecosystem Marketing at Microsoft Corp. “Aisera’s AI Service Desk is a great example of a solution that makes IT support more seamless for support desks and employees alike, right within the context of their work.”Aisera Delivers the Benefits of AI to NJ Transit With the integration of Aisera in Teams, customers have been able to boost their user adoption rates of Aisera, delivering instant value to employees.NJ Transit, the nation’s largest statewide public transportation system, adopted Aisera to improve their self-service capabilities to deliver autonomous resolutions to users and automate IT requests through Teams reducing resolution times.“During these challenging times, NJ Transit provides essential transportation to hospital workers, first responders, and others on the front lines,” said Bilal Khan, Chief Technology Officer and Chief Information Security Officer, NJ Transit.“We partnered with Aisera’s AI Service Desk and Microsoft MS Teams in providing self-service to users, employees, and service agents to improve NJT operations, productivity, and user engagement.”“Companies using Teams can now rely on Aisera’s superior user experience and enjoy enhanced productivity, including a dramatic reduction in issue resolution time and an 80 percent improvement in customer satisfaction,” added Sudhakar.In the past, enterprise IT and Help Desk support lagged due to a lack of AI, RPA, collaboration, and self-service experience to users.
Due to this recent and rapid growth of web development, Chatbots have been an ingenious creation.Chatbots are a product of UX designers who contribute to Web development services by making user-interface an easy ordeal.Chatbots are the most natural way a customer can resolve their queries, file or get information, or have general conversational experience with a bot.Scope of Chatbots!The future of web development companies will experience exponential growth in business with the help of a chatbot.It an increasingly popular UX design, and rightfully so – it allows convenient user-interface; it consists of an efficient Artificial Intelligence (AI) solution; it allows people to connect with customer service anywhere and quickly.Moreover, there has been statistical proof of the growth of businesses that have opted to include Chatbots in their customer service.Engagement from customers and potential consumers increases, and with it, the sales of the business.This Artificial Intelligence supported conversational application brings customer’s attention exactly where you need it with the correct set of responses fit into its system.Therefore, Chatbots are an excellent means to make sure that the interaction between the customer and the company stays professional and helpful – along with it, the messages are kept in a proper record for later analysisCost-Effective: The development of Chatbots saves a great deal of money due to the use of lesser resources than telephonic customer service entails.
Market HighlightsConversational Artificial Intelligence (AI) plays an important role in personal assistants that are capable of understanding open conversations in a particular case or scenario.Businesses are leveraging AI technology that utilizes the combination of machine learning and NLU that enables the assistants with industry-specific knowledge and different business data for coping up with the global market.The way of communication has changed in the past many years, with the organizations using the conversational AI solutions for the customer service functions.The AI & analytics reports are produced by Market Research Future, which contains market alternatives for progress.A CAGR of 30.32% is estimated to drive the earnings to USD 15.82 billion by 2024.Detailed Regional Analysis The global conversational artificial intelligence (AI) market size can be majorly divided into the regions of Europe, Americas, Middle East, Asia-Pacific and Africa.The service-based segmentation of the conversational AI market consists of support and maintenance, system integration and deployment, training, and consulting.
The global natural language processing market is expected to grow at a CAGR of 15.7% during the forecast period.Natural language processing (NLP) is a computer application that is a branch of artificial intelligence and it can comprehend human language.For instance, the Royal Bank of Scotland practices text analytics which is a natural language processing technique, in order to abstract significant trends from client feedbacks in several forms.The company evaluates data from surveys, emails, and call center conversations to recognize the main reason behind customer disappointment and to implement developments.Key Developments/Recent News:March 2018: Netbase announced the next-generation artificial intelligence for the analysis of images, to deliver an accurate social media analysis of visual brand mentions.NetBase’s deep natural language processing delivers the most precise image analytics in a single powerful platform.May 2018 : With the acquisition of Semantic Machines, Microsoft is progressing in the field of conversational AI.
Chatbots are becoming a part of normal digital life, as they enlarge on messaging platforms and are launched as digital supporters by the largest technology companies.There is a varied range of chatbots available to help you check finance dealings or the weather, establish travel or buy goods.In a point of technical view, a chatbot only indicates the natural development of a question and answering system called Natural Language Processing (NLP).Formulating replies to questions in natural language is one of the most characteristic Examples of Natural Language Processing useful in various enterprises’ end-use applications.Best AI-Powered Chatbot AppsLark – a Smart Fitness Coach plus NutritionistLark is a familiar, conversational, smart and interactive modern fitness app used to track your health and fitness.This is a goal-oriented chatbot, which can serve as your happiness buddy at tough or demanding times.
Global Conversational AI Market size to grow from US$ XX Mn in 2019 to US$ XX Mn by 2026, at a CAGR of XX % during the forecast period.Conversational AI (Artificial Intelligence) assists brands to use chatbots, messaging apps, and digital assistants to deliver personalized communication at scale.The major strength of these interfaces lies in their ability to carry out human-like conversations, round the clock.The increase in customer engagement through social media platforms and the integration of advanced AI capabilities will add value to the conversational AI offering would provide opportunities in the Global Conversational AI Market.The report study has analyzed revenue impact of covid-19 pandemic on the sales revenue of market leaders, market followers and disrupters in the report and same is reflected in our analysis.The chatbots segment is projected to hold a larger market size, owing to the growing demand for AI-powered chatbots to analyze customer insights in real time.The AI-based chatbots can be used by the initiatives to understand user behavior, purchasing habits, and preference over time and accordingly can answer queries.The Machine Learning and Deep Learning segment are expected to grow at the highest rate during the forecast period, owing to the growing demand to automate communication and create personalized customer experiences.Retail and eCommerce vertical to grow at the highest CAGR throughout the forecast period.For the retail and eCommerce vertical, better consumer service leads to customer loyalty, customer retention, increased conversion rate, and reduced shopping cart abandonment.The vertical has to strategize customer engagement channels to achieve the demand for tech-savvy consumers.
Summary - A new market study, titled “Global Chatbot Market 2017-2021 ” has been featured on WiseGuyReports.A chatbot is a conversational user interface (CUI) like an avatar or a 3D animated persona that delivers text-based or voice-based information and service assistance to customers via a kiosk, mobile, or website on the Internet.It incorporates natural language processing (NLP) and domain knowledge that changes according to the content of the dialog between the chatbot and the customerALSO READ: https://www.einpresswire.com/article/528790559/chatbot-market-2020-global-analysis-research-review-applications-and-forecast-to-2025Technavio’s analysts forecast the global chatbot market to grow at a CAGR of 37.11% during the period 2017-2021.Covered in this report The report covers the present scenario and the growth prospects of the global chatbot market for 2017-2021.To calculate the market size, the report considers the revenue generated from the sales of chatbots.The market is divided into the following segments based on geography: • Americas • APAC • EMEATechnavio's report, Global Chatbot Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts.The report covers the market landscape and its growth prospects over the coming years.The report also includes a discussion of the key vendors operating in this market.Key vendors • Anboto • Creative Virtual • eGain • Inbenta • NuanceOther prominent vendors • CX Company • Ecreation • GetAbby • H-care • Next IT • Synthetix • VicloneMarket driver • Rising adoption of chatbots in healthcare insurance industry • For a full, detailed list, view our reportMarket challenge • Lack of integration between front-end and back-end knowledge base • For a full, detailed list, view our reportMarket trend • Chatbot integration with social media • For a full, detailed list, view our reportKey questions answered in this report • What will the market size be in 2021 and what will the growth rate be?
Both B2B Marketers and Buyers Increasingly Sold on Conversational Marketing
B2B marketing professionals have found email, online live chat, social media, and chatbots have all seen increased usage in 2020, while phone and video call use has fallen by more than 10 percent, according to recently-released B2B buyer communication survey data of interest to digital marketers. MarketingCharts
B2B Tech Firms Cut Marketing Budgets Due To Pandemic: Study
Despite an overall drop in marketing spending due to the global health crisis, budgeting for digital and content marketing are the most likely to see increased spending, while some 60 percent of B2B technology firm executives say that their key performance indicators (KPIs) haven't undergone change. MediaPost
Subject Matter Expertise A Growing Factor for B2B Buyers When Evaluating Vendors
In 2020 over 32 percent of B2B and professional services buyers see subject matter expertise and industry knowledge as the top attribute when evaluating firms, a rate over 11 percent higher than 2018 figures, with client service flexibility the only other element that became more important during the past two years — two of several statistics of interest to online marketers in recently-released survey data. MarketingCharts
7 ways COVID-19 has changed B2B customer experience forever
The pandemic has blurred the lines between B2B and B2C marketing, brought more intelligent automation to customer experience (CX), and made trust a more important factor, and Adobe has taken a look at how these changes will play out in 2021 and beyond. Adobe (client)
Linked Rolls Out Company Engagement Report
LinkedIn (client) has launched a Company Engagement Report offering new insights for B2B marketers, especially those using account based marketing (ABM), featuring a variety of organic and ad engagement metrics, the Microsoft-owned professional social platform recently announced. Adweek
Facebook Once Again Experiments with Up and Down Votes for Comments to Optimize Engagement
Facebook has begun limited testing of Reddit-like upvoting and downvoting options among certain Facebook Groups, with an eye towards boosting relevant content and engagement levels, recent observations of the social media giant have shown. Social Media Today
Google's Working on a New Process Which Would Convert Static Website Assets into Video Content
Google has launched URL2Video, a new prototype utility that incorporates some of Google’s AI systems to turn static website digital assets into video content, in a move that could lead to new digital marketing opportunities, the search giant recently announced. Social Media Today
Social Media Trends 2021 Global Report
Content remixing, memetic media, and nostalgia marketing are among the trends marketers are likely to see more of during 2021, according to recently-released global social media survey trend data from HubSpot and Talkwalker. Talkwalker
Microsoft Clarity, the company’s tool for visualizing user experience, is out of beta
B2B Content Marketers Getting More Successful in Building Credibility
B2B content marketers say they have found creating brand awareness, educating audiences, and building credibility and trust as the top three benefits of B2B content marketing over the past year, followed by lead generation and building loyalty with existing customers, according to recently-released survey data of interest to digital marketers. MarketingCharts
ON THE LIGHTER SIDE:
A lighthearted look at “CX is more than a department” by Marketoonist Tom Fishburne — Marketoonist
New Photo Filter Shows What You Would Look Like in Facial-Recognition Database — The Hard Times/a>
TOPRANK MARKETING & CLIENTS IN THE NEWS:
Lee Odden — #TimTalk - The Business of B2B Influence with Lee Odden — Timothy Hughes
Lane R. Ellis — 10 Tips for Prioritizing Tasks to Make the Most of Limited Small Business Resources — Small Business Trends
Lee Odden — 40 Marketing Quotes to Provoke Thought and Inspire — Visitor Queue
Have you found your own top B2B marketing stories from the past week of industry news? Please let us know in the comments below.
Thanks for taking the time to join us for our weekly B2B marketing news, and we hope that you'll return again next Friday for another examination of the most relevant B2B and digital marketing industry news. In the meantime, you can follow us at @toprank on Twitter for even more timely daily news.
The post B2B Marketing News: B2B Content Marketing Credibility Study, LinkedIn’s New Company Engagement Report, Global Social Trends & Microsoft’s Free UX Tool appeared first on B2B Marketing Blog - TopRank®.
MarketsandMarkets expects the global conversational Ai market size to grow from USD 4.8 billion in 2020 to USD 13.9 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 21.9% during the forecast period.Conversational AI is a form of technology that utilizes speech-based assistants and facilitates stronger interactions and greater engagement at scale across users and platforms.It combines speech-based technology, NLP, and ML into a single platform to develop and build applications for specific, as well as multiple use cases across verticals.Download PDF Brochure @ https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=49043506Key and emerging market players include Microsoft (US), Google (US), AWS (US), Oracle (US), IBM (US), Baidu (China), SAP (Germany), Artificial Solutions (Spain), Conversica (US), Haptik (India), Nuance (US), Rasa (Germany), Avaamo (US), Kore.ai (US), Solvvy (US), Pypestream (US), Inbenta (US), Rulai (US), Creative Virtual (US), Saarthi.ai (India), FIS (US), AmplifyReach (India), Interactions (US), Quosphere (US), Exceed.ai (US), Cognigy (Germany), SoundHound (US), Kasisto (US), Mindsay (US), and Clinc (US).Microsoft (US) caters to a broad customer base in the regions of the Americas, EMEA, and APAC.Users can develop conversational interfaces using Microsoft services and deploy them on websites, apps, Cortana, Microsoft Teams, Skype, Slack, and Facebook Messenger.The company offers performance and brand advertising services and operates through Google and Other Bets segments.The Dialogflow platform leverages the benefits of Google’s ML and NLP capabilities and offers more than 30 prebuilt agents along with support for 20+ languages.
If there is any part of an essay that matters the most, it is the introduction.The introduction is the only thing that will make a reader decide whether they want to continue reading the rest of your essay or stop right then and there.Writing an introduction is simple, but there are a lot of things you can do wrong.You can either make use of an incredible essay writing service online or make use of this guide to help you in your efforts.It is important that you ease them in slowly and give them some preliminary information that brings them up to speed.In academic essays, you don’t really care much about this since the person reading your essay will be a professor or someone that knows at least the basics of your topic.This is a golden rule that most essay writing services online follow.Adopt a Conversational ToneIf you’re wondering, “How can I write my essay to hook the reader into the topic?”, it is simple.Implementing this unorthodox writing strategy will create a positive image of the essay in the reader’s mind and make sure that they read the whole thing regardless of the length.Draft the Perfect Thesis StatementThe Thesis Statement is a critical part of your introduction that tells the reader what your essay is supposed to do.