Well we guess you don’t want tosecure your system and your customers’ sensitive data!Symantec’s recent Security Threat Report noted over 430 million new and unique examples of malwarewhich is 36% increase from the year before.

According to this study, the top 2 reasons behind growing cyberattacks is lack of talent and funding.There are going to be more than 24 billion IoT users till 2020.

Forrester predicts investment in artificialintelligence will grow 300% in 2017.

Increasing technology innovation, increase the risk of these gettinghacked too!By 2020, intelligence-driven SOC services will rise from less than 10% to 40%.

Above statistics are a proof why companies are preferring well established SOC services to securetheir data and systems.

We are going to discuss the methodologies used by these SOC services thatensure safety of data.Security Monitoring: Security monitoring mainly includes Host monitoring and Network monitoring.

Today every business highly depends upon the IT infrastructure to increase their efficiency & stay competitive in the global market.

IT infrastructure needs monitoring & maintenance for 24x7x365.

The regular IT staff doesn’t have the time for 24X7 monitoring & maintenance.

Therefore the company needs a dedicated team IT Help desk services team which can look after all IT infrastructure issues.Why IT Help Desk Services?IT help desk services are very helpful to improve user experience while ensuring all software & hardware are working smoothly by constantly monitoring.

The main job of a Help desk service team is to monitor, maintain IT infrastructure and make sure that it runs smoothly.Ways help desk can help you:More efficiency:An Employee can focus on their work and if they have any issue related IT then they can raise ticket .

It is very easy & fast process to solve any problem related to IT and increase efficiency.1 Place, all Requests:Ticketing system provides one platform for all employees to raise a ticket.

40% of help desk positions in the banking industry are held by help desk outsourcing services.

This is the prime reason why help desk outsourcing is considered.Following are the 4 mind blowing benefits achieved by help desk outsourcing:1.Availability- No organization is able to provide 24x7 help desk support with an in-house team.

Having no help desk support in place after working hours can lead to frustrated customers, increased complaints, and customer retention.2.Expertise- In-house support representatives may lack the knowledge or experience to bring all calls to a resolution.

Help desk outsourcing services has all the necessary expertise delivering excellent solutions to the customers.

These experts deliver better call management and skills with your service level objectives in mind.3.Response time- Help desk services include taking control of a computer or account without physically being at that location.

It saves labor, transportation and material and allows faster response time to detect and troubleshoot problems.