Any commercial organization needs progress - in respect of its business activities, profitability and growth vertically and horizontally.
For achieving this overall progress, the vital aspect needed is Customer Confidence.If every customer associated with the organization as consumer is satisfied with its processes, functionalities, products, quality assurance systems and procedures, and places their trust with the organization fully, all the above factors of progress becomes automatic.
QMS AuditWell - the million-dollar question is how to build Customer Confidence?
The organization in question cannot contact each and every customer, and explain them their process capabilities; stages of production; how they ensure complete quality assurance in each stage; and how they ensure best quality products at affordable prices are delivered to the customer etc.In the same way, not every customer can visit the organization and see for themselves, whether all the above parameters are adhered impeccably, to achieve total quality assurance.
Here comes the help of ISO Certification, official certification by International Standards Organization - that can be obtained through the assistance of ISO Certification Services.
As of today, the world consumers are very well aware of the characteristics of "Consumerism" - that is "buying best quality products at lowest prices" - thanks to the Internet.In addition to product quality, the manufacturers have to abide by the Legislations enacted by the Law of the Land, in ensuring that by their production processes there is no damaging impact on environment - air; noise; water or other types of pollution.