To succeed in any business, patience is important and it helps to concentrate on various areas.
Perhaps the victory is decided by customers based on sales, quality, and feedback, etc.
Those who allocate time and collects customer feedback will get to know many things and they will gain more insights about their business.
So It is better that you should allocate time to talk and hear back from your consumer.
That's why customer feedback has a higher degree of importance and it gives a chance to obtain success in a business venture.
Nowadays instead of having a meeting/session with consumers, survey tools are used.