Use live chat to convert 82% of your visitors to customers

Businesses of all sizes are investing in customer support service to grow.

They are not sure what results they will and whether they will lose control over their support team.

Here are 5 reasons to help you decide whether your organization should outsource customer service.

An outsourced support service provider benefits from economies of scale in hiring, management, technology and processes.

Providing 24x7 support is a necessity for most businesses in today’s globalized world.

Establishing 24×7 customer operations may be difficult for a business.

Below we’ve compiled a list of email chat answering best practices to help you provide outstanding customer service, and stay ahead of the curve.

Share Screen During a Live Chat Session

Sometimes when communicating via live chat, our agents from (v)WeCare may try everything they can to explain to your customers what they're enquiring about, but the customers may still struggle to understand it.

Ensure Your Chat Window Appears in the Right Corner

Placing your live chat window in the lower right will enhance your customer’s experience while using the live chat software.

When a customer browses your website, he will first do what the message in the live chat window is, prompting him to do before doing anything else.

In the past few years, the focus of businesses has shifted from profit maximization to customer satisfaction, and rightly so. With the rise of social media platforms, modern-day consumers have gotten a voice, or rather, a concrete platform to voice their opinions. Here is How Technology Can Enhance Customer Experiences: A Travel Chatbot

And surely, no business would want their customers to put out their negative experience with brands on social media platforms for everyone to see!

According to the New Voice Media data, almost 59% of customers aged between 25-35 readily share their negative experiences online.

For any business – whether it be a for-profit or a non-profit enterprise, or whether it be a public or private enterprise – customer satisfaction is one among the many pivotal key performance indicators (KPIs) that have to be considered, monitored, and measured.

As such, the customer satisfaction quotient indicates how well a business is serving its customers. Improving this singular factor can change the face of a business.

After all, a happy customer is a satisfied customer. It is a proven fact that happy and satisfied customers not only become loyal and repeat customers of a brand, but they also bring in new customers.

And as is true of everything in the business world today, Artificial Intelligence (AI) and Machine Learning (ML) have found their way into the domain of customer satisfaction.

The most excellent example of this being chatbots. From enhancing the entire process of customer support to transforming the process of customer surveys, chatbots are finding applications in various fields of business.

However, in this post, we’re going to focus on travel chatbots and how they are transforming the travel industry for the better.

Travel Chatbot and its Benefits

Software Powered by AI and NLP, a chatbot is designed to simulate human speech and interact with humans in their natural languages. Chatbots can be developed and customized to suit the specific needs of a business. Since these bots are now the hottest trend in the industry, travel companies have also joined the game through Travel Bots.

Expedia maintains that while planning a trip, a traveler visits as many as 38 websites on an average. Not to forget the endless series of calls and interactions with travel agents and booking agencies.

All of this makes the process of planning a trip both time-consuming and overwhelming. This is where travel chatbot solutions come in.

Travel chatbots personal assistant bearing both analytical and predictive capabilities. Furthermore, they are available 24×7, can interact in a plethora of human languages and can respond to traveler queries and requests in real-time.

So, if you have a travel-related query, you can just ask a travel bot and the bot will answer your questions accurately, scourge the Internet to get you the best deals – basically, it will help you with anything you need.

A travel chatbot can help save a user’s time, help organize the trip, suggest places to visit, list the best deals available (travel tickets, accommodation, etc.), and much more.

Being excellent profiling tools, chatbots can help personalize the user experience by gathering relevant user data such as purchase history, travel preferences, etc and tell how Technology can enhance customer experiences: A Travel Chatbot

Travel Chatbots – Success Stories

Travel chatbots are already being leveraged by big names in the travel and hospitality industry such as Expedia, KLM Royal Dutch Airlines, Ryanair, and Marriott, to name a few.

For instance, Expedia’s Facebook Messenger bot allows users to perform a streamlined search for hotels. All one needs to do is to open Facebook Messenger and provide the bot details about the travel plan.

After the bot has all the necessary information, it will list the five most popular and top-rated hotels in the users’ preferred choice of location.

And once the users click on any one of the five options, they will be redirected to Expedia’s site where they can directly book the hotel.

Then again, KLM Royal Dutch Airlines’ travel bot can support 13 languages. It uses Facebook Messenger’s checkbox plugin feature on the checkout page to provide travelers with the option of choosing to receive all travel updates including booking confirmation, check-in notification, boarding pass, and flight status updates on Messenger itself.

Similarly, there’s another Facebook-based travel bot called Kayak that allows users to find the best hotel and flight deals via an instant messaging platform. Not just that, Kayak also offers beneficial travel advice to its users and updates them about their flight status.

Chatbot solutions help create a streamlined and smart communication channel between brands and users. Apart from this, they can automate the process of query/request handling, thereby allowing travel service providers to dedicate their human capital to other and more important tasks that need human interaction and effort.

Needless to mention, travel chatbots (just like any other chatbot) offer 24×7 customer support. So, customers no longer have to wait to get their travel issues and queries sorted.

This is just another example of how AI and chatbots are transforming the ways in which consumers are connecting and interacting with brands.

Thanks to AI, chatbot solutions are becoming increasingly smart and intelligent, so much so that they are becoming the trusted advisors of customers. And this is just the beginning, who knows what else chatbots will be able to do in the years to come!

Originally posted at Affle Enterprise.

Published by Shubham Sharma.

They even provide solutions for home appliances, TV, smart wearable and home theatre.

We help our customers in setup, installation, repair, uninstallation, replacement, damage and other issues.

Your dishwasher malfunctioning, PC hanging, air conditioner not cooling, or is it your electric cooktop/range that is flawed?

Our complete focus on prompt solutions with on-the-spot resolution at home and office offer the best on-time resolution, which would otherwise cost heavily if done on our own with hired technicians.

Best Buy Chat With an Agent  Geek chat provides a Money-Back program when your problem doesn’t get solved.

You’ll find our staff to be knowledgeable, friendly, and responsive.

In order to describe the main idea of its functionality it will be enough to say, that the whole process is rooted in various libraries of special commands created by a designer, who is programming a code for that application.

So, such a technology might be useful only for those, who are looking for pretty fast and simple way of the creation of a chatbot, and in case if you face a lack of experience in that field, the most appropriate decision for you might be the choice of that approach.

Finally, everything here is available also thanks to the usage of a natural language process.

So, in that passage I am willing to tell you the most basic and the most important aspects of the usage of chatbot upon different entrepreneur platforms.

However, not ball of the people have time and money for hiring a professional teacher, that is why, in case if you have a language teaching application, the usage of a chatbot tutors might become a revolutionary feature which may help you to stand out from the crown with the usage of some innovative and pretty unknown technologies in order to attract new users.

That system is based on another one, called wit.ai, which is actually a mother for all of the existing chat bot platforms.

Hennie Heymans, CEO of DHL Express sub-Saharan Africa, said customers benefit from quicker response times and by interacting with the company with the channels that are most convenient to them.

This tool offers just that, and provides personalised service in real-time that eliminates long waiting times and potential frustration.”

He explained that customers can use the live chat option on a mobile device or on the DHL Express website and receive assistance with self-help options online.

A report by Communications Technology Company (COMM100) of over 45 million chat interactions in 2018 revealed an 83 percent customer satisfaction rating, which highlighted the importance of including a live chat function in the tool.

Another benefit of live chat is that it can eliminate the issues that come from bad connections which can cause distorted spoken messages.

The MCT uses a centralised knowledge management system that offers a customer service agent desktop, web self-service, case management, and customer interaction channels such as e-mail, telephony, live chat, and social media.