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Insightful panel discussions define inaugural Ecommerce Logistics Summit 2019

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Indian Transport & Logistics News
Insightful panel discussions define inaugural Ecommerce Logistics Summit 2019

Panel 1 with the topic – Building business intelligence in the ecommerce supply chain – was moderated by ITLN editor Reji John.

The panelists spoke about what makes a business truly omni channel – keeping the focus on the customer.

Shayak Mazumder, CEO & director, Eunimart spelled out, “When you put the customer in the centre, you get their data and when there is zero difference between which channel you’re buying from, it is the true experience of omni channel [business].” The panel, moderated by Dev Arora, managing partner , Pack Supp Solutions, agreed that customer-centric values need to be repeated and reinforced over and over.

Panel 3 with the topic – Understanding regulation: Navigating changing trade and customs laws for an efficient delivery process – was also moderated by ITLN editor Reji.

Panel 4 with the topic – From global to local: the growth of regional warehousing and local fulfilment centres for seamless delivery – talked about customer delivery expectations in the 21st century and the need for locating distribution centres closer to demand points to service customers, among others.

The key takeaways included that the sharing model would be the future of businesses and would change the way traditional warehouses would be used.

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