With platforms such as Facebook Messenger already promoting the use of chatbots, these new and exciting medium of interfaces are not far from becoming the norm.
Chatbots can Play a Pivotal role in increasing Customer Engagement
If you want to understand how exactly chatbots can increase the engagement times of your customers, I suggest you try Mitsuku, which is a great chatbot for wasting some of your spare time.
Think about it this way: If your customers have specific questions about a product/service offered by your business, what better way to keep them engaged by allowing them to get the answer directly through a chatbot instead of having them go through long FAQ pages.
The key advantages offered by Chatbots over human chat support include the ability to be available 24/7, better and quicker information processing through technologies such as Machine Learning, and a more convenient way to gain access to knowledge.
If you had tried out the Mitsuku chatbot I mentioned above, you might have seen how the chatbot presents a unique personality and character of itself.