Managing rental properties can be profitable work, but the demands from tenants and the community can be challenging to keep up with. Whether it is a complaint or request, every resident wants high-quality, efficient service. By hiring a property management answering service, you can be certain every call gets answered efficiently.
Running a property management firm not only requires keeping your properties well-maintained, it also means you maintain a great reputation in the community to attract and retain high-quality, reliable tenants. If your residents run into issues like a leaky faucet or a smoke alarm that just won’t turn off, they want to be able to pick up the phone and speak with someone about their concern, no matter what time of day or night.
If your company takes too long to respond or return messages, your renters can get frustrated, and word will certainly spread among their social spheres. Keep renters satisfied and you can count on quality word-of-mouth about your commitment to satisfying tenants and making issues right quickly. When your tenants are happy, you’ll be able to fill units faster, maintain competitive market rates, and position yourself as a quality property management company to potential tenants and business partners.
Beyond the importance of keeping tenants happy, it’s also critical to keep all your properties and tenants safe. If an emergency occurs in one of your units, your renters shouldn’t have to wait until 9:00 the next morning to get help. Create a standard emergency protocol for all tenants that include calling 911 or other emergency services. Opting to partner with a best property management answering service gives you another avenue that renters must contact to call to report their non-emergencies. A call service can help triage those late night calls to loop you or your management staff in when an urgent response is needed.
An answering service for property managers can also make for a much smoother workflow when renters call to report maintenance issues. Use a property management answering service to compile service requests, then schedule work orders with your maintenance team for follow-up. The service can also help you run the influx of calls when you list an available unit. You’ll be able to reach back out to potential tenants, who have already been informed in the process your firm uses.
From maintenance to rental inquiries to billing concerns, a property management answering service just makes sense.
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Your glowing record of case wins, fast turnarounds, big name clients, word of mouth and online reviews will all contribute to the overall success of your firm, but often the most important factor for people choosing an attorney is the way they’re treated when they first get in touch and each touch point throughout their interactions with all of your team.
Customer experience makes a massive difference in how your firm is perceived and, in turn, how successful it could be.
One of the best ways to show commitment to customer care is with the very first, and often most regular, point of contact for your customers – a professional, polite and competent person responding the phone.With so many firms finding it hard to perfect this part of the client journey, we have compiled a list of the top reasons a law firm require a professional telephone answering service in Canada.1) Attorneys are exceptionally busy:Calls from your clients, keen parties, other firms and anybody else who might require your time can be a major disruption.
Without hiring additional team members or developing an in-house call centre, you could be missing new cases and letting your already crowded schedule to be interrupted & delayed every time the phone rings.With a professional telephone answering service in Canada, you’re able to focus on other tasks, and your callers are given a great experience – a far better result than a continually ringing phone, and interrupted legal staff.2) Consistency in client care is vital:Every time your telephone rings – it is vital that it’s answered professionally and by an individual who has been trained to deliver the best possible client care.
It can also become a voice your callers can come to identify.With the help of a professional telephone answering service in Canada, your clients will always be able to get in touch with your firm and speak with a devoted receptionist who sounds like they are based in your office, and wholly understands how your firm operates.
Every scenario will be covered in programming and scripting allowing for concise, consistent calls.Here at Legal Call 24, we have been offering our telephone answering service in Canada to law firms since 1948.
