The mobile app offers many more ways to interact with the user. Design use cases and opportunities are often limited by the developers’ nation and the client’s budget.
However, applications must be programmed and published by the user and installed at a very high cost.
Although content can be reloaded dynamically in apps, the basic functionality remains constant and changes can only be achieved through updates. So if you rely on apps, you will make a lot of effort to get in touch with the customer, but you will get more technical options or you can get in touch with the customer. Applications can be animated to operate on a user’s own, but dynamic adaptation is difficult to realize.

Since the introduction of chatbots onboard, the mobile app development industry has changed a lot. One thing is clear; Chatbots are transforming the mobile app improvement industry in many unexpected ways. They are now the face of AI technology and changing the way mobile apps are built and used. In this post, we will look at the concept of the chatbot, its difference with mobile apps and how it changes mobile app development and usage, whether it’s a homework service or a giant enterprise.

The concept of chatbots

Before unveiling the concept behind the chatbot, here is a generic description a chatbot or bot is a service guided by rules. Users interact with the bot via a chat interface.

Chatbot can live on chat products like Slack and Facebook Messenger. Therefore, it is a great concept for businesses that work with large customers regardless of their product or service business.

Chatbot technology is fascinating, but it is still in its infancy. Therefore, more research is needed. According to Matt Hartman, director of grain properties at BetaWorks, “The downside of building a chatbot is that technology is less and more a problem with user experience.” The most successful bots are the ones that return customers regularly and deliver consistent value. “

Before you can think of replacing mobile apps with chatbots, there is a lot to change. First, let’s see at the pros and cons of performing any of them, according to research helper digital consultant Josh Brenson.

Pros

• Unified interface

Chatbot allows users to access different applications through the same program. Users can access multiple services at once. Each of these services may require different applications for users to download and install. So creating chatbots saves storage space.

• Fast development

The chatbot is fast to develop. Most startups interested in starting their own businesses prefer to have what’s already running rather than wait several months. However, Chatbot has yet to answer their customer service challenges. As mentioned earlier, this is still a work in progress.

• Low development cost

Chatbot is low-cost to create and run, and mobile apps require more funding. But, applications can be built to deliver real value to end-users, especially niche businesses. The number of mobile device users is growing. So, funding in mobile apps and including a chatbot can help businesses to take benefit of this opportunity to create more awareness and reach more possibilities.

• Advances in technology

The Natural Language Process (NLP) allows chatbots to work humanely and provide a better customer service experience for end-users. The chatbot can also study human behavior and the way each person interacts. For big data projects, chatbots are more useful for businesses.

• Less storage space

Chatbot carries up less storage space on smartphones and is casually to install.

Cons

• Control over the user experience

One of the disadvantages of using chatbots for customer service is that the company has little control over the customer experience. The happy customer repeats the encouragement. Since the chatbot is unable to empathize, an angry customer may leave the company unannounced. Bots may also have challenges defining the context of the interaction. They are programmed to reply to customers based on the script, and anything outside will confuse them.

• The bots are still immature

Many things can go wrong because chatbots are so immature. Many customers have had poor experiences in the past, chatting with some chatbots, especially those who work on a script. Additionally, companies hire a human backer to work with the chatbot if something goes wrong.

• Notification messages

One of the things users enjoy with the mobile app is the notification messages. But notification messages aren’t with Chatbot, at least, for now.

• Shopping experience

Chatbot is effective for customer service, but also makes the shopping process many and boring experience many times over. Many people prefer to use the catalog directly instead of using chatbots because it is faster and less stressful.

Mobile applications

In the past few years, mobile applications have developed into a very important business tool, not just a presentation tool. As technology develops at lightning activity every day, people grow addicted to their smartphones and different mobile devices.
The media marketing and analytics bulk, the average American consumes a lot of time on their smartphones and additional mobile tools. It is found that the common American spends a standard of three hours a day on these devices. This is a conservative estimate of many recent studies.

Chatbots are transforming messaging applications in many ways. They help to produce better customer experience and appropriate response. Chatbots are still juvenile and need more technical inputs. It will take them a long time to get to the point of completely replacing mobile apps. Developing companies can also utilize the messaging app and chatbot’s technology to transform their businesses.

FugenX Technologies, a mobile app and game development company based in Dubai, United Arab Emirates, with our services is spread across some major regions such as the US and India.