Either you have a small or medium-sized business, it is a mere perspective of your thoughts. There are many businesses across Australia which have nearby 20 employees in an organisation. In the market there are numerous small business internet and phone packages are available based on NBN business plans. Well, based on your perception, it is useless to look at tech developments to shape the behaviour of your business.
Source: How Modern-day VoIP Empowers Collaboration in Businesses
Voice over Internet Protocol which is shortly called VoIP is a kind of technology that makes use of standard internet connections to make phone calls rather than using the traditional phone.
In VoIP phone systems voice is used as data or audio is used as a data over the internet to either a computer user or landline telephone.
VoIP has become very popular for various reasons like great quality, low cost, and incredible features.