When we talk about the online market or the offline market both are completely dependent on the customer service provider to the customer by the company side. Its play a major role in the online market because in online market customer buy the product after seeing the image only and if they receive the wrong product or the bad quality product so it’s quite difficult to retain the customer back to your website. Here are some of the strategies on which Amazon work to grip the customer:
Amazon Work On Commitment
Amazon always works on the commitment done to the customer whether we talk about the delivery commitment like the product to the customer in 3 or 4 working days, or we talk about the commitment related to refund policy like the refund for the replaced product will be credit in 10 to 15 working days. All work will be done based on commitment.
Amazon Tell Employ How To Deal With Customer
Amazon always tells his employees how to lesson to his customer because once we lesson customers then only we can understand the need of the customer because after lessening the need of the customer company will be able to provide the product according to that. Amazon plan 2 days for every employee of his company to take calls of his customer so that they also can understand the problem of the customer because it says when you keep your feet in another shoe then only you can realize how the other one is feeling right now.
Amazon Provides His Customer With The Power Of Diy
Amazon gives his customer the power of DIY because the customer is everything for the amazon, as the customer is the one who is giving the business to the company. It is for all who want to grow his business. In this kind of e-commerce website who works for his customer so desperately if you want to live your product then Sell On Amazon is the option available with eTechnoCraft at a reasonable price.
Community Support From Amazon Side
Amazon also provides his customer the community support they ask the forum for the customer to provide them the maximum satisfying answer to their question. As much company satisfied the customer according to that only the customer placed the order of the product. In forum actually what happen is if you have any kind of doubt in your mind related to your product or the product which you are thinking about to buy, you can ask question and the other community who knows about the product they will answer of your question so that you can be more clear about any policy any use about any product. Sometimes in a community group, you can be asked about the usage of the product like how to use that product.
Amazon Provides Personal Interaction Possible For The Customer
Amazon wants to provide a personal touch to the customer so that they can discuss there all problems with the employer and make their customer a happy customer. Personal interaction means amazon is providing customer support to the customers because when customers speak with the customer service executive they feel more personal and more clear about his issue, they are more comfortable discussing their problem with the customer service executive as they are also a human being.
Be Available For The Customer Where They Want
Amazon wants to be available for their customer all the time where they want to get his service so they can get a positive response from the customer side. Amazon doesn’t want to unhappy their every single customer that’s why they are doing all this kind of activity. Amazon does not care about the location of the customer that how far or how near they are they provide the same customer service to all customers.
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This blog is done by Chetna Sharma who is writing a blog from the last 10 years for their readers and the website is also getting rank by the blog on the search engine.
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