Financial Times Names Homesnap Among The Americas’ Fastest-Growing Companies For 2020

The GlobalTranz VisionGlobalTranz was founded in 2003 with a vision to deliver innovative technology to the Less-Than-Truckload (LTL) space that would allow shippers unprecedented visibility, options, flexibility and control over their LTL transportation.

Since 2003, GlobalTranz has rapidly expanded into a leading logistics technology company and award-winning provider of multimodal transportation services and solutions.Exclusive Services, Solutions and ProductsThe combination of transformative technology, exceptionally low rates, a robust agent network, and great service led to rapid growth which continues to the present.

Today, GlobalTranz is a $1.4B organization, with 11 offices throughout North America, including a regional office in Monterrey, Mexico.

The company provides complete multimodal services, from small parcel to project logistics and everything in between, including LTL, truckload, expedite, intermodal, cross-border transportation and international air and ocean shipping.Additionally, GlobalTranz provides consultative Managed Transportation Services (MTS) that allow its clients to focus on growing their business while utilizing their team of experts to manage their freight.

Whether a shipper wants to outsource all of their logistics operations or just a specific segment of their transportation needs, the GlobalTranz team works as an extension of the client’s team to design the right solution to fit their organization’s needs and goals.The dynamic GlobalTranz team also works as a partner to provide supply chain planning, day-to-day execution and strategic recommendations to reduce their freight costs, improve operational processes and deliver a competitive advantage.Proven LeadershipAs Chief Executive Officer of GlobalTranz, Renee Krug brings tremendous leadership skills, domain knowledge and 30+ years of multi-discipline experience that drive the overall strategy and direction of the company.

She is an action-oriented executive who drives meaningful initiatives that create success.

Aloha Technology enables enterprises all over the world to develop a competitive advantage by making their current operations efficient & cost effective.With over 12 years of experience and 3 development centers in India, Aloha Technology is a leading provider of Information Technology Services.

We have transformed from an offshore development company to an offshore R investment destination for leading ISVs across the world.

Leading ISVs look at us as a strategic R outsourcing and end to end product development choice.

We have been retained by companies which are leading innovators in their domains.

We achieve this by sharing their product vision right from the competitive pressures they face, to creating new products or adding new features to existing ones and bringing them to market faster.

Recently call centers have evolved rapidly in many sectors such as banking, retail, Government, tourism etc. from being a simple add-on, customer-facing service to an important differentiator. In today’s race for competition and internationalization, customer satisfaction can have a serious impact on a company’s bottom line where, though one can easily calculate the direct loss of losing a customer, he often ignores the damage caused due to customer sharing his negative experience in his immediate social circle. Before diving further into the ‘how’,

Let’s take a look at ‘why’ customer satisfaction is so crucial for your business-

– Happy customers will always interact with your brand over and over again resulting in higher revenue.

– Because offering terrible customer service can make them switch over to the competition in a heartbeat.

– Great customer experience leads to brand promotion via satisfied customers sharing content across social media.

– Providing better service quality than your competitors will also give you an edge over the competition.

So, it doesn’t matter whether you run an in-house customer care team or availing your services from an Indian outsourcing company or any such, as long as you are ignoring the fundamentally interactive nature of customer service transactions, chances of improving customer satisfaction in your call center will always be slim. Below are some such transformative ideas to help you along the way toward generating the virtuous circle that customer service is always meant to create.

Abstain from the Agent Maze

Don’t waste time by escalating or passing over the problem to multiple agents who cannot help them and, in the process, leave unsatisfied customers and frazzled agents. Instead, install data-directed routing system to your contact center platform to automatically directs the calls to the best possible agent. Also encourage operators to handle situations on their own by spending time with the customers, thus taking full ownership of the problem.

Provide Multiple Support Channels

Making yourself available on as many support channels as possible and providing multi-support channels such as telephone, email, live-chat, social media etc. to your customers goes a long way toward improving customer satisfaction and higher retention. It not only offers a seamless transition between channels but also works well for customers who want greater flexibility and real-time interactivity.

Bestow a Human Touch

Providing a humanly touch to your customer service is the best way to make sure all your customers get equal and excellent service. You can do this by

• Engaging customers proactively
• Keeping your agents accessible at all times
• Keeping your language simple
• Always ask for a feedback
• Offer personalized recommendations
• Treat customers as individuals rather than demographics

Use KPIs to Measure Satisfaction

Choosing the right KPIs or Key Performance Indicators such as Net Promoter Score, Overall Satisfaction, Brand Attributes etc. to measure key metrics and analytics is crucial to building a service footprint that delights customers and delivers insanely great experiences by gathering actionable insights to guide long-term planning, smoothing out the kinks in the system along with fostering goals and objectives among staff.

Monitor Performance through CSAT Scores

CSAT or Customer Satisfaction Surveys is a form of research based on your customer’s reviews regarding your company’s performance. It’s a great way of understanding your customer’s requirements and concerns in order to improve the quality of your products and the standards of your service to that of the customer’s needs which in turn will improve customer loyalty and generate revenue and profitability.

Never Underestimate the Importance of Critical Moments

Creating meaningful relationships is a sure shot way of standing out from the crowd. Though there are numerous ways of showing your appreciation but keeping track of and acknowledging critical moments such as anniversaries, birthdays and other important achievements with the help of various tools available in the market will help strengthen the relationship and take you long ways towards your journey to success.

Wrapping Up

Customers’ expectations are constantly on the rise, sometimes even faster than the speed with which call centers in India and elsewhere can improve their customer satisfaction service. The important thing to understand here is that customer service is an area that needs great nurturing and care with focus and in due time, you will be rewarded with a positive impact on customer loyalty, increased revenues and higher retention.

The MedConverge team helps you meet financial and operational objectives as you strive to achieve clinical excellence and patient satisfaction.

Our Provider Credentialing services are faster & transparent for the healthcare provider.

If you want to keep your burden low about tax planning and managing!

Here at Greenbooks CPA, we provide cannabis tax experts to our clients to figure out tax issues.

Our only motive is to provide customer satisfaction.

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The telecom industry has come a long way where its evolution has disrupted advanced IT and networking systems.

These advanced technologies have enhanced the capacity of data storage and required strong networking systems making them more reliable and secure.

Headquartered in Allen, Texas, C2XCEL is a professional technology advisory firm, providing strategic technology solutions for small and mid-sized businesses and enterprise-level companies.

Having years of diverse experience, C2XCEL is able to create cuttingedge recommendations that will transform client’s network infrastructure.

This partnership creates a resultoriented environment where the best solutions are born and executed.

C2XCEL acts as a technology compass – setting client’s on course for success and efficiency.Having over 50 collective years of technology experience, the team at C2XCEL has worked with many different sized clients, with varying technology needs.

Looking for Digital Marketing Agency in Calicut  to attract new customers to your business?Then here is the right place.Techoriz,Top leading and creative IT company in kerala which provides the best services in all areas that focused on customer satisfaction.

This is why it makes sense for businesses to reach their customers where they are readily available, on their mobile phones.

Benefits of Apps for Businesses

A business is only as good as the system built for its operation.

Using app analytics platforms such as Appsee or Firebase can help businesses greatly improve their app experience.

In countries such as the US where credit card networks are highly developed, mobile wallet adoption rates have seen an encouraging increase.

Using these platforms, it is good for customers to go without the hassle of repeatedly logging into their bank accounts, as with buying websites.

In the past few years, the focus of businesses has shifted from profit maximization to customer satisfaction, and rightly so. With the rise of social media platforms, modern-day consumers have gotten a voice, or rather, a concrete platform to voice their opinions. Here is How Technology Can Enhance Customer Experiences: A Travel Chatbot

And surely, no business would want their customers to put out their negative experience with brands on social media platforms for everyone to see!

According to the New Voice Media data, almost 59% of customers aged between 25-35 readily share their negative experiences online.

For any business – whether it be a for-profit or a non-profit enterprise, or whether it be a public or private enterprise – customer satisfaction is one among the many pivotal key performance indicators (KPIs) that have to be considered, monitored, and measured.

As such, the customer satisfaction quotient indicates how well a business is serving its customers. Improving this singular factor can change the face of a business.

After all, a happy customer is a satisfied customer. It is a proven fact that happy and satisfied customers not only become loyal and repeat customers of a brand, but they also bring in new customers.

And as is true of everything in the business world today, Artificial Intelligence (AI) and Machine Learning (ML) have found their way into the domain of customer satisfaction.

The most excellent example of this being chatbots. From enhancing the entire process of customer support to transforming the process of customer surveys, chatbots are finding applications in various fields of business.

However, in this post, we’re going to focus on travel chatbots and how they are transforming the travel industry for the better.

Travel Chatbot and its Benefits

Software Powered by AI and NLP, a chatbot is designed to simulate human speech and interact with humans in their natural languages. Chatbots can be developed and customized to suit the specific needs of a business. Since these bots are now the hottest trend in the industry, travel companies have also joined the game through Travel Bots.

Expedia maintains that while planning a trip, a traveler visits as many as 38 websites on an average. Not to forget the endless series of calls and interactions with travel agents and booking agencies.

All of this makes the process of planning a trip both time-consuming and overwhelming. This is where travel chatbot solutions come in.

Travel chatbots personal assistant bearing both analytical and predictive capabilities. Furthermore, they are available 24×7, can interact in a plethora of human languages and can respond to traveler queries and requests in real-time.

So, if you have a travel-related query, you can just ask a travel bot and the bot will answer your questions accurately, scourge the Internet to get you the best deals – basically, it will help you with anything you need.

A travel chatbot can help save a user’s time, help organize the trip, suggest places to visit, list the best deals available (travel tickets, accommodation, etc.), and much more.

Being excellent profiling tools, chatbots can help personalize the user experience by gathering relevant user data such as purchase history, travel preferences, etc and tell how Technology can enhance customer experiences: A Travel Chatbot

Travel Chatbots – Success Stories

Travel chatbots are already being leveraged by big names in the travel and hospitality industry such as Expedia, KLM Royal Dutch Airlines, Ryanair, and Marriott, to name a few.

For instance, Expedia’s Facebook Messenger bot allows users to perform a streamlined search for hotels. All one needs to do is to open Facebook Messenger and provide the bot details about the travel plan.

After the bot has all the necessary information, it will list the five most popular and top-rated hotels in the users’ preferred choice of location.

And once the users click on any one of the five options, they will be redirected to Expedia’s site where they can directly book the hotel.

Then again, KLM Royal Dutch Airlines’ travel bot can support 13 languages. It uses Facebook Messenger’s checkbox plugin feature on the checkout page to provide travelers with the option of choosing to receive all travel updates including booking confirmation, check-in notification, boarding pass, and flight status updates on Messenger itself.

Similarly, there’s another Facebook-based travel bot called Kayak that allows users to find the best hotel and flight deals via an instant messaging platform. Not just that, Kayak also offers beneficial travel advice to its users and updates them about their flight status.

Chatbot solutions help create a streamlined and smart communication channel between brands and users. Apart from this, they can automate the process of query/request handling, thereby allowing travel service providers to dedicate their human capital to other and more important tasks that need human interaction and effort.

Needless to mention, travel chatbots (just like any other chatbot) offer 24×7 customer support. So, customers no longer have to wait to get their travel issues and queries sorted.

This is just another example of how AI and chatbots are transforming the ways in which consumers are connecting and interacting with brands.

Thanks to AI, chatbot solutions are becoming increasingly smart and intelligent, so much so that they are becoming the trusted advisors of customers. And this is just the beginning, who knows what else chatbots will be able to do in the years to come!

Originally posted at Affle Enterprise.

Published by Shubham Sharma.