The term unified communication refers to a new and effective solution to areas where communication is essential, like a business environment. It has incorporated the various communication applications, including email, voice calling, telephone, voice calling, instant messaging, audio/video conferencing, web conferencing, and more into one unified environment.

Visit: https://medium.com/@businessictpartner/how-can-unified-communications-be-a-better-solution-for-businesses-2e76d443f5b4