How AI Chatbots Are Transforming The Customer Service Industry

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Why are chatbots important?A chatbot is often described as one of the most sophisticated and hopeful expressions of interaction between humans and machines.

At the same time, they provide new opportunities for companies to improve the customer engagement process and operational efficiency by reducing the typical cost of customer service.

By enhancing machine learning and natural language processing, AI-powered chatbots can understand the purpose behind your customers’ requests, calculate their entire conversation history, and interact with their questions in a natural, human way.If you’re currently using a standard chatbot and want to upgrade to an AI-powered one, we’ve put together a list of the best AI chatbots for 2019.

A pre-trained Watson assistant with content in your specific industry can understand your historical chat or call logs, search for answers in your knowledge base, ask customers for more clarity, send them to human representatives, and even give you training recommendations for improvement.

Bold 360AI Chatbot — Bold 360Trusted by customers like Intuit, Edible Arrangements, and Vodafone, Bold 360 has patented its own natural language processing technology that helps brands build chatbots that understand your customers’ intent without the need for keyword matching and learn how to provide the most accurate answers.Bold 360’s conversational AI can understand complex language, remember the context of the entire conversation, and reply to users with natural responses.

You can build Rulai Chatbot from scratch with its drag-and-drop design console, and let its AI suit your customers, or you can run a pre-trained chatbot that delivers data from your specific industry.4.

There has been an explosion in the use of chatbots across both business websites and messaging applications, mainly because businesses want to cater to their customers and customers have a lot of queries that need to be answered.

Pros include pre-built options, machine learning speech to text implementation, is multilingual, has technical computer support, and works in multiple computer languages.

A lot of time is saved this way as the basics of human conversations do not need to be taught.

Pros include being open source, has an incredible natural language processing engine, offers SDKs for IOS, Python, Ruby, and Node.Js, and supports over 80 languages.

The platform comes with pre-configured content for customer care, banking, eCommerce, and utility content, making it extremely flexible.

Can integrate with WordPress websites, Intercom, Slack, and Facebook Messenger.WordPress – A Module Based Option: The BotPress chatbot development framework takes quite a different approach in that it doesn’t require developers to implement their own dialogue manager, channels, or natural language understanding process because it comes with them all.

After building a mobile app specifically for business needs and developed according to the targeted consumer's physiology, you can still get the right amount of business opportunities similar to what your competitors are getting very well.

Have you thought about that?

What's the difference between you & your competitor's mobile app marketing efforts?

Is the AI-based Chatbot integration intrigued their real-time customers glued to their new product launching, solving consumer's queries & many more benefits chatbots offer for a business if developed by a reputed firm?

Now you must be wondering how to find these organizations for joining hand with, or to incorporate in integrating a chatbot technology to your mobile app effectively, so you can take maximum advantage of having a virtual assistant to guide your users in the right direction without even checking what's happening in your business mobile application.

I have been working as a full-time & part-time mobile app engineer for many companies across the world.

Maybe you are thinking What is a chatbot?

It is one of the most advanced and promising expressions of human conversations through voice commands, text chats or both.

From technical point of view, chatbot uses natural language processing (NLP) for the question answering system.

How chatbot works?A chatbot works in same way as a human doing in helpdesk.

The chatbot should have an ability to identify the user’s queries, collect the information and relevant entities from the user’s queries are the most important steps that chatbot should take.

Once the chatbot focused on the content of the queries, provide the most appropriate response to the user’s queries.For example, a customer sends a query like ‘What time does your store open tomorrow morning’.

Chatbots Bots are becoming the choice of leading and small business across all industries owing to their ability to interact with humans in a natural manner using simpler interfaces.

Their expertise to compete with humans with the speed of handling customer queries.We are the best chatbot development company in California, provides unmatch and cost-efficient IT services.

One of the biggest shifts in communication technology is underway, as the exponential growth, integration, and acceptance of artificial intelligence continue to dominate our digital landscape.

The widespread use of voice-based assistants has caused companies to invest and adopt into the technology aggressively, as to meet the demand of increased consumer expectations for real-time connections to brands and companies.

Interaction with customer has to be rapid, whether it is for sales, support or marketing.

In this technically upgraded world, people prefers instant solutions for their queries.

If your business is not offering smooth response, your customers will skip you without doubt.To deal with this crisis, AI powered chatbots make its appearance and made entrepreneurs to realize that they automate their business, communication with customers and augment the support greatly.

These chatbots are drawing a contemporary way for businesses to interact with their audience.According to a statis, around 35% of consumer require companies to consume chatbots to enrich their communication strategy and to deliver best experience.

If you are running a online based business, and lagging in customer support, then integrating AI chatbots for your business is much essential.Benfits of AI Chatbots for BusinessFind out the major benefits you can grab while integrating with AI chatbotsSaves your CostEmploying AI chatbots for your business will eject the need for workforce as well as cut-off the wages spending on the workforce.

Even though chatbot integration needs a certain amount to setup, this process will reduce the traditional customer service, infrastructure, salaries and training.All time SupportYour customer no need to wait for your workforce when chatbots are employed.

Whatever the industry, chatbots do not only help solve issues quickly but also offer each customer a personal touch and cost-effectiveness.

From conferences to IT solutions, tailoring brand-customer discussions, ordering meals, creating lifestyles decisions, a chatbot will more than ever influence our life in 2019.80 percent of businesses are aiming for chatbots to be integrated into their business model by 2020 so that we know which sectors and businesses can benefit most through consumer-driven chatbots?

Such chatbots can only react if activated by certain instructions.

You can build your online existence flexible and customer-friendly with Hipmunk's Hello Chatbot.

InstabotYou need to incorporate your website with Instabot if you want fast qualify leads on your website.

The latest research has demonstrated a near 33% rise in revenues by the clients who integrate Instabots in their accounts compared to the standard online contact types.

Whether it's an online store or a service-related business, you need to focus on one single element - easy-to-use, solution, and continuous customer support.

Especially in the current scenario, where customer expectations are endless, companies must remain vigilant to remain competitive.

To this end, the majority of companies opt for AI Chatbot solutions.

These chatbots somehow dominate mobile applications and, according to the Gartner report, by 2020, 85% of customer interactions will be managed without human involvement.

OCDLab - Chatbot DevelopersOCDLab helps you improve business processes by providing scalable, natural, and engaging solutions with no downtime.

The OCDLab-developed Chatbot provides NLP and learning, bot training, customization, voice integration, and multilingual auto-change capabilities.

Over the last one year, however, advances in Chatbot technologies have transformed workflows across many enterprise functions, including the HR department.Chatbot for HRM is a holy grail that combines task automation along with enabling a single, and seamless interface that requires a low learning curve for anyone on your team.

A Chatbot-powered HRM, on the other hand, functions as a seamless cohesive unit that makes it easy for everyone to pull out information or execute tasks by just raising a simple request.Secondly, it helps prioritize your strategic work.

This is missing the trees for the woods.

Chatbot helps HR teams attend to some serious work by taking their tasks can be easily handled by an automated chatbot solution.Today, from medium to large organizations are very particular about where they want HR teams to act as human touch points and where they want employees to self-serve.Below are some of the main activities which fall under Chatbot’s influence.1.End-to-end onboarding processA HR chatbot can make end-to-end onboarding process effective and engaging.

An interactive assistant can help the HR department collect necessary information.

But with Chatbot integrated into your HR system, he can simply ask the bot via text or voice command and access his leave balance in real-time.

revenue and budget cuts have made organizations understand that the old method cant handle the rapidly growing customer demands so it makes them think more into technology to support their customers.

Artificial Intelligence (AI) along with Natural Language Processing Technology (NLP) applications enables Brands to deliver machine responsiveness with a mix of human touch, along with emotions and convenience.

The study highlights that major drivers of market growth will include.

24/7 availability at any timezone and quick customer response make chatbots more accepted among brands.AI enabled chatbots help customers to get personalized support and keep track of their all conversations.

Conversational AI  can handle a high volume of support than humans.

AI chatbots are more efficient to provide personalized support in a faster and it gives a response with increased accuracy and less complexity.Increased tNPSWith conversational AI, brief tNPS studies can be led in a simple chat, giving a brisk and straightforward approach to check the nature of your client's experience.