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How many ways Manufacturing Companies can use Chatbots

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venkat k
How many ways Manufacturing Companies can use Chatbots

Organizations around the world are looking for ways they too can deploy chatbots in their company and drive rapid performances. There are a variety of advantages that chatbots can offer — simplified internal workflows, improved client experience, and increased employee productivity. The manufacturing industry is keen to adopt chatbots as well.

While the use cases we’ve mentioned are very generic, chatbots do have specific niche applications for the manufacturing industry, which can be the game changers for this sector as a whole. Let’s take a look at a few probable situations:

Also Read: AI In Manufacturing — Top 10 AI Manufacturing Use Cases

SUPPLIES AND INVENTORY

Often, the manufacturing industry experiences losses because supplies are collected even before a need for them is displayed. Leveraging a chatbot-based inquiry system allows managers to check the status of parts and materials simply by using a messaging app on their smartphones. They can obtain specific information they’d require in order to process orders successfully.

Chatbots that are combined with messaging apps allow managers and customers to order additional supplies when required via the same interface. The bot takes their requests and converts them into a formal order and facilitates successful fulfillment.

ORDER FULFILMENT AND DELIVERY

If products meet desired expectations, delivery is typically the last step of the supply chain management lifecycle. Chatbots facilitate the efficient functioning of this step — managers and buyers can simply ask queries in human language to obtain information about pending orders and current inventory. Further, they can also obtain information about expected delivery dates and status of the shipment.

ALLOW MAINTENANCE CREWS TO CHECK ENVIRONMENT OR WORKPLACE CONDITIONS

We expect that chatbots will soon play an instrumental role in controlling the environmental conditions in manufacturing units. This ensures the smooth functioning of operations. A chatbot can align with existing platforms and provide reports on various equipment metrics. Employees, too, can simply ask the chatbot questions on the metrics, and make necessary alterations to the temperature, pressure, etc. to ensure that the equipment is performing at maximum efficiency.

Another advantage of using chatbots over making employees log in to separate devices to access these metrics is that a chatbot can be accessed easily from any mobile device, making timely changes possible.

Also read: How Mobile Technology is Renovating The Manufacturing Business?

SUPPLY CHAIN

The manufacturing industry is heavily reliant on a supply chain management system to glean important information about inventory, shipping, and optimizing labor and resources. Building supply chain bots will simplify interactions between employees, so they have access to all the data they require, thereby increasing overall productivity and engagement.

These bots can provide real-time status updates on the manufacturing process — including products that have been produced, distributed, and returned. Bots also enable you to keep effortless track of purchase orders, in-stock, and out-of-stock inventory, produce reports for shipping notifications, and more.

DEVELOP A BOT STRATEGY

We’ve only mentioned a few use cases to limit the scope of this blog — however, manufacturers have a plethora of ways they can leverage chatbots to drive business efficiencies. We recommend working with a strategic partner to develop a bot roadmap to discover high-impact use cases within your organization. Feel free to get in touch with one of our Manufacturing chatbot experts for a free consultation and get a free demo of our AI-Powered Chatbot building platform.

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