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Microsoft Dynamics 365 Customer Engagement and the Common Data Service

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mangesh divekar
Microsoft Dynamics 365 Customer Engagement and the Common Data Service

 

What are Dynamics 365 CE and the common data service?

Microsoft likes to upgrade product titles, and also the Dynamics suite of products has seen some name changes in recent years. We also have used new terms like modern workplaces, business applications, power platform, etc., and this may be confusing.

One of the most confusing parts of this is that the difference between Dynamics 365 Customer Engagement and Common Data Service (CDS).

Dynamics 365 Customer Engagement, previously Microsoft Dynamics CRM, formerly Microsoft CRM... is no longer really a product. But don't panic. Before we get there, let us talk about developing the solution.

The Growth of Microsoft CRM and Dynamics 365

When Microsoft started creating Microsoft CRM, the Community had to expand the software. Originally all this was done by code, but Microsoft gave us the chance to perform it in version 4 without code. This allowed system administrators with just knowledge of data modeling, to extend the program beyond their limits, from the box functions.

Read More: https://bit.ly/2ZtSFPt

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mangesh divekar
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