At times you have to deal with the Roku activation process, Roku account setup, and Roku software update jobs. You may encounter various Roku errors while doing these tasks. Out of all such errors; the one considered critical is the "Roku Software update issue."
Before you jump to learn about how to fix Roku software update error, first, you need to understand the Roku error codes for the same.
Defining Roku Software Update Issue or Error Code 003 & 005
When your Roku encounters troubles while downloading updates, you will get to see either error code 003 on your Roku or Roku error code 005. Here is the definition of these:
Roku Error Code 003: This Error occurs when you are updating Roku software. The device fails to download the updates even if it is connected to the internet.
Roku Error Code 005: This error also occurs while you try to download the Roku software updates but fails. The prime reason for this error to show up is no internet access or wifi connectivity issue.
Connecting Roku to your wifi network is vital to access the internet. Without the internet, you can't update your Roku software. So it is essential to fix these errors to complete the software update job.
As these, both errors occur due to the same reasons(mostly). So we have come up with this comprehensive help guide. You will learn some basic and advanced troubleshooting tricks to fix Roku error code 003 and 005.
Let's hit the target and learn in detail about what you should do to get your Roku download the software update seamlessly.
Initial Troubleshooting to fix Roku Error Code 003 & 005
To troubleshoot Roku Software Update issue start with some basic checks and do the following:
- Turn off your Roku device or Stick (Remove Power Cable.)
- Ensure all lights on Roku devices go off.
- Plug out the router's power cable from the socket to turn it off.
- Give a break for at least 1-2 minutes.
- Turn on your wifi router by plugging in the power cable.
- Wait until your router reboots appropriately and is ready to use.
- Check with your other device; if they have proper access to the internet.
- Once your router is back to work and internet connection is working again. Restart your Roku device.
- Plugin the power cable and turn on the power to start your Roku device.
- Go to the main menu of Roku and select your correct wifi network name and enter the correct password.
- Go to roku.com/link and follow the Roku Activation process again.
Rebooting everything and reconnecting to your wifi network mostly works. Now you give a try to update Roku software. Hopefully, you will be able to do the job now. That means this could fix your Roku error code 003 & error code 005.
In case all this doesn't work for you. Then you should dare to take up the advanced troubleshooting steps. The following section will explain more about this.
Advanced Troubleshooting to fix Roku Error Code 005 & 003
Check out some advanced troubleshooting steps to fix error code 003 on Roku. The fun part is these can also help you to resolve Roku error 005. Let's check what these are:
Use the Ethernet Cable
Most of the Roku Tv devices have an Ethernet port. Why not use this feature; when facing connectivity error? Your Roku device might be having problems while connecting to the wireless network. Thus giving your Roku error code 005 or Roku error 003. You should use an ethernet cable to connect your Roku to the network. Do the following:
- Turn on the router; make sure it is working well.
- Turn on your Roku device.
- Take an Ethernet cable and insert one end in Roku Ethernet port and other in the router.
This will ensure better connectivity to network while you try to update the software on Roku.
Check Roku Server status
If any drop or maintenance is going on the Roku server, then you can't help. This situation can result in getting you any error messages such as Roku error code 001, 003, 005, 009, 018, and the list goes on.
- To check Roku server status; explore the google.
- If any such issues are there, it will be trending.
- You can also check the related forum to know the exact status.
In such a situation, you can't do anything to fix Roku errors. Sit tight and wait for the Roku server to get back on work.
Check & Change Roku Network Settings
It has been noticed that Roku does not connect to the internet on certain types of network security protocols. To fix Roku error code 005, you can try to change your current protocol settings. Here is what you need to do:
- Go to your router admin page.
- Open your router’s settings.
- Go to IP address settings. It needs to be the same as the IP address mentioned on your router's back.
- Move to "Wireless Security."
- Check the security mode; it should be WPAK2-PSK (TKIP).
After making these changes, you should try connecting your Roku to the network. And now, you can again try to update Roku software. Most probably you won't see Roku error code 003 or 005 again.
IMPORTANT: It's your wish to take the risk of changing the network security protocol.
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