The salesforce chrome extension is an addin for Gmail and is available for free with your sales cloud license. Salesforce inbox is an additional charge and commonly referred to as salesforce inbox premium. Both of these solutions from salesforce are designed as a productivity assistant for salesreps.
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Blog by AllianceTek on pluses and minuses of Salesforce and Zoho CRM system, Features Overlap, advantages and disadvantages of Salesforce and Zoho CRM.
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