Why do people call Google customer service?
People call Google customer service for a variety of reasons, including:
Technical support
- Questions about Google products and services
- Report hacking and hijacking of Google accounts
- Make changes to product and service subscriptions
- Question refunds or an investigation about a financial transaction
In most cases, when people call a published Google live person customer support number, they will be directed to a phone menu that provides a recorded message that directs the caller to a website that provides more information. However, you can usually find this information on your own through the Google support website.
Generally, only business-to-business services like Google Merchant Center offer phone support. Some of those services give customers a number they can call, while Google G Suite offers an online callback service.
Note: Some consumer advocates and journalists have noted that there are some scam companies advertising Google customer service phone numbers. If you call these numbers, the person answering may try to trick you into providing personal information that can be used to hijack your accounts or steal your identity.
Best practices for calling Google Customer Service
Unless you're calling one of the few divisions that allows you to request service, be aware that calling Google directly will only take you to a voicemail menu advising you to visit a website. Have a pen and paper handy – you'll need it to write down the website address provided by the system.
If you're calling Google directly or requesting a callback for services that provide phone support, do the following:
Before you call, make sure you have your documentation handy. This includes any bills, receipts, or correspondence between you and Google regarding your current issue.
Please have your computer or device handy so you can troubleshoot with the customer service representative.
Have a way to take notes during the call.
