Every organization needs a robust complaint handling system to improve the complaint management process. Organizations can track each complaint through its lifecycle from recording and initiation to an investigation, regulatory assessment reporting, and closure with the help of ComplianceQuest’s Complaint Management System. By optimizing with an intelligent platform, CQ also enables the continuous improvement (CI) of workflows and processes and speeds up innovation throughout the product lifecycle.
An effective complaint handling system can help to improve the complaint process by providing numerous benefits to an organization including
- A systematic and seamless system for managing complaints and complaint data and having a more predictable and positive customer relationship.
- Improving the complaint handling process continuously based on performance review.
- Capturing data consistently and customizing the system based on your organization’s needs.
No matter what product or service your company provides, you are likely to receive customer complaints. Being unable to manage those customer complaints could damage your business reputation, customer relationships, and compliance. Since customer satisfaction is critical for running a successful business, a robust complaint handling system is a must.
