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What businesses must know about incident response management?

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Cobalt Intelligence
What businesses must know about incident response management?

The ideal incident response software allows the organization to gather necessary information and automate the response plan. When an incident happens, the designated employee can notify relevant stakeholders in seconds through a mobile application.

Then, an automated protocol (or workflow) is triggered, sending the right tasks to the right teams, in the right sequence at the right time. All notifications are coordinated, and all actions and communications gather in a secure report for future review and audit.


How does incident response software know how to react to different critical events?


An incident response software is comprised of many incident scenarios and protocols or workflows that are triggered based on certain criteria. The appropriate protocol for the critical event that is underway can be triggered automatically or selected by a dedicated team member from a command center view. Alternatively, it can also be triggered by an alert received from an external software or device.


Who should have access to the incident response software?


An incident response software is comprised of multiple user types:

1) the individual who notifies stakeholders of a particular situation,

2) the dedicated team member or teams that need to re/accomplish specific actions to resolve the situation, and

3) the supervisor is authorized to monitor the entire situation with a command center view.

There is a fourth category or stakeholder who is not necessarily a user but that can receive notifications throughout the incident (think of parents in a school, clients, partners, etc.).


Will incident response software help me figure out who to blame for a critical event?


A comprehensive emergency response system keeps a non-modifiable record of any action and communication undertaken during the event. Complete traceability allows the concerned individuals to follow the trail and identify what went wrong, when, and who was responsible. This will help during any ensuing investigation or incident response performance evaluation.


What is SOC certification and why is it important for incident response software?


Mature organizations prepare for various scenarios where sensitive information is shareable during an event, using mobile devices and web interfaces. This information can be related to the organization, the individual, and the nature/characteristics of the event. For peace of mind, rely on a provider that keeps your data safe and secure. Choose a certified SOC 2 – Type 2 provider who will have specific security controls in place and ensure ongoing compliance tests by an independent auditor.


Originally Posted on Cobalt Intelligence

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