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The Importance of Service Quality in the Hotel Industry

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Heritage Institute Of Hotel & Tourism
The Importance of Service Quality in the Hotel Industry

Types of Attitude

Positive Attitude: The Persons, who will be possessing positive behavior, will explore good things in others and will not go after negativity. This type of attitude is comprised of the following things;

  1. People with positive attitudes move forward with confidence and optimism.
  2. They remain happy and cheerful.
  3. Their dealings with others are comprised of Sincerity.
  4. They are blessed with a sense of responsibility.
  5. They remain flexible in their approach.
  6. They remain determined in their tasks.
  7. They are the most Reliable persons.
  8. Tolerance is another hallmark of their personality.
  9. On account of their flexibility, they remain Willing to adapt according to new challenges and situations.
  10. They are very modest and keep themselves in low profile, even though they are not low profiled.
  11. Such persons exercise a great degree of diligence.


Negative Attitude: Such types of persons will always be searching for weaker elements of others’ personalities and are not inclined towards positive elements. Their focus remains on bad people and avoids good People.. Also, they are likely to complain about changes, rather than adapting to the changing environment. Also, they might blame their failure on others.

Neutral Attitude: Such types of persons are very balanced in their approach. They remain indifferent to problems and wait for other’s intervention regarding resolutions. Such a type of person remains self-satisfied and complacent. Their attitude is composed of indifference and detachment. Another striking element of their attitude is a serene and unemotional type of posture which makes them very balanced.


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