logo
logo
Sign in

Smart Hospitality Management: The Key To Operational Excellence In Hotels

avatar
sachin sadgir
Smart Hospitality Management: The Key To Operational Excellence In Hotels

The application of technology to improve the effectiveness and efficiency of the hospitality sector is known as Smart Hospitality Management. In order to enhance customer service, expedite processes, and cut costs, this includes the use of software, analytics, data collection and analysis, and artificial intelligence. To reach and engage customers, smart hotel management also uses automation and digital marketing. With digital in-room entertainment systems, smart hospitality can improve the visitor experience while increasing revenue.


For hotels, Astute Hospitality offers Wi-Fi, IPTV services, Interactive TV, and HD free-to-guest channels. A thorough method for managing the guest experience in Smart Hospitality Management is connected guest experience management (CGEM). It entails utilising technology, data, and analytics to create individualised guest experiences that are catered to their specific requirements. This involves gathering information on the preferences of the guests, such as their favourite room type, preferred amenities, and the services they are most likely to employ.


AI-powered smart assistance helps the staff work more efficiently. The system handles common questions (like WiFi passwords, room types, directions, restaurant specials) to free up employees to tackle complex tasks that add real value.


Self-check-in options provide a convenient way for guests to check into their vacation rental and access their room. These solutions include smart locks, keypads, or a lockbox.

They are also a great way to eliminate any unnecessary physical interactions and reduce touchpoints. Some systems even offer keyless entry, which eliminates the need for a guest to exchange keys with hotel staff.


Automating the check-in process means more time to focus on creating a positive experience for the guests. Not only does it save time on in-person check-ins, it also reduces the risk of errors and improves guest satisfaction.



Read More @ https://cmiblogpost.weebly.com/article/smart-hospitality-management-is-a-great-way-to-save-energy-reduce-expenses-improve-guest-experience


collect
0
avatar
sachin sadgir
guide
Zupyak is the world’s largest content marketing community, with over 400 000 members and 3 million articles. Explore and get your content discovered.
Read more