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Fix error 15101 when updating QuickBooks Desktop or Payroll

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Sprink davis

QuickBooks is a widely-used accounting software that offers various features to small and medium-sized businesses such as invoicing, payment acceptance, employee payment, inventory tracking, etc. However, like any other software, QuickBooks also encounters errors during installation, updates, or usage. QuickBooks Error 15101 is one such error that can occur during the update or upgrade process. In this article, we will discuss the causes of this error and how to fix it.

 

A brief review of QuickBooks Error 15101

Error 15101 occurs when you are using QuickBooks Premier software. If you use QuickBooks Payroll subscription frequently, you can connect to the internet through it and access secure websites for work. This error is a runtime error and should be resolved immediately to prevent any further problems.

 

Signs and Symptoms of QuickBooks Error 15101

Here are the signs of QuickBooks Error Code 15101 that can be easily recognized by users:

  • Windows may crash while working.
  • The software may become unresponsive.
  • The user may observe slow response of the system or the software to mouse and keyboard inputs.

 

What Causes QuickBooks Payroll Update Error 15101?

The payroll update error can be caused by a number of factors. Here are some of the most common causes:


  • The error can occur if there are issues with your internet connection. This can include a weak signal, a slow connection, or a connection that is disrupted.
  • If your firewall or antivirus settings are blocking QuickBooks from accessing the internet, it can result in such type of errors. Make sure that QuickBooks is added to the exception list in your firewall and antivirus software.
  • If your system date and time are not correct, it can cause this problem.
  • Other software on your system can interfere with QuickBooks updates, causing the error.
  • If you are using an outdated version of QuickBooks,

 

Methods to Fix QuickBooks Error 15101

QuickBooks Error 15101 occurs when a user is unable to download updates for their QuickBooks software. This error can be caused by various factors, including issues with the internet connection, network timeouts, antivirus or firewall settings, or other issues with the QuickBooks software. Here are some steps you can take to resolve the issue:


Method 1: Install a digital signature certificate

  • Install a digital signature certificate on your system.
  • Find the QBW32.exe file, which should be located in 'C:\Program File\Intuit\QuickBooks’.
  • Windows 7 users can search for it using the 'Windows Search' option.
  • Click on More Results in windows search and then click on the computer icon.
  • Type QBW32.EXE in the search box to find the application.
  • Right-click on QBW32.exe and select 'Properties.'
  • Click on the 'Digital Signature' tab and ensure that you have selected 'Intuit Inc.' from the signature list.
  • Click on Details.



  •  Choose View Certificate in the digital signature details window.

  • Install the digital signature certificate.
  • Go to the Certificate Window and select Install Certificate.
  • Click Next until you get a dialog box with the Finish option.
  • Click on Finish.
  • Restart your computer.
  • Open QuickBooks and download the update again.

 

Method 2: Run reboot.bat files

  • Close the QuickBooks application.
  • Right-click on the QuickBooks icon and select 'Properties.'
  • Go to the 'Shortcut' tab and click on 'Open File Location.'
  • Look for a 'reboot.bat' or 'reboot' file in the list of files.
  • Right-click on 'reboot.bat' (file) and select 'Run as administrator.'



  • Click Yes to grant user account permission, and a CMD (black) window will open and display a different file scrolling.
  • Restart your computer.
  • Open QuickBooks Desktop and click Install to download any latest updates, if available.

 

Method 3: Check the settings of Internet Explorer

  • Press the Windows key and the R key on your keyboard to open the Run window.
  • Type INETCPL.CPL in the open box and click OK.
  • Select the General tab and click on Delete.
  • Then choose 'Temporary Internet Files and Website Files' and delete them.
  • Click on LAN settings under the Connections tab.

  • Select 'Detect settings' and press OK.
  • Go to the Advanced tab, scroll down to the security section.
  • Check if TLS 1.2 is selected while TLS 1.0 and TLS 1.1 are unchecked.


 

Method 4: Rename the QB update folder

Rename the folder that contains the QuickBooks update files. This folder is usually located in C:\Program Files\Intuit\QuickBooks\Components\DownloadQBXX. After that update your QuickBooks program to latest version.

 

Last Lines!

We hope that the solutions provided in this article will assist you in resolving QuickBooks Error Code 15101. If you continue to experience this error, you can reach out to QuickBooks payroll error support team. Via our helpline 1-800-615-2347. Our team of experts is available 24/7, and we are known for providing speedy and accurate solutions.



You may also see: How to Resolve QuickBooks Error Code 15215?

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