Driver Tracking Software: Empowering Efficiency and Transparency in Last Mile Logistics

When you use last-mile delivery technology, you increase your operational efficiency and ensure that the products are delivered to your customers on time. You are mistaken if you think that operational efficiency is required only by e-commerce platforms. Last-mile delivery solutions can be implemented by all companies involved in door-to-door service. If you own a restaurant and want to expand your service by offering door-to-door service within a specific area, you, too, should implement last-mile delivery solutions. Some of the ways that driver tracking software can make it easier for you to optimize your delivery service are as follows.

Can driver-tracking software help with the deliveries?

The simple answer to this question is yes, which can help you. One way you can support your on-field team with a last-mile delivery app is by assisting them to find the best way to make the deliveries. In urban areas, the main issue that drivers while making deliveries face is traffic congestion. Hence, with the help of driver-tracking software, you can identify alternative routes where there is less traffic congestion and that can help them make faster deliveries.

This comes under route optimization, but you will find that it is not something you can do only with real-time updates. It would be wrong to assume that you must do it sometimes. It might be something that you will have to follow every day. For instance, certain roads are always congested in urban areas for specific hours. If your drivers are making deliveries in the areas associated with these roads during these hours, they should avoid it. Thus, setting up routes that can be followed as a part of the routine can be done with the help of last-mile delivery solutions.

If you plan to expand your delivery services and include the rural areas under your purview, you must use the same technology to identify the service stations. In rural areas, the problem you can face with door-to-door deliveries is the sudden breakdown of your vehicle. It would help if you located the nearest service station. It can guide your driver as to where to repair their delivery truck.

Driver-tracking software:

With driver-tracking software, you can identify the location of the breakdown and guide him to the nearest service station. Here it would help if you had real-time updates, which you will find that the software can provide. Thus, with the help of the software, you can improve the overall operational efficiency in urban and rural areas. You can give complete support to your on-field personnel and business partners.

Will driver-tracking software make it easier to improve transparency in delivery?

Suppose you consider the driver-tracking software part of the last-mile logistics. In that case, you will find it easier to provide the necessary information to all parties involved in the delivery process. For example, last-mile delivery software will update customers and your business partner about the delivery status. If there are any delays during the process, it will update both parties to clarify everything. This is essential to maintain complete transparency during the delivery process. Here are some of the other ways that the software ensures that there is full transparency:

Setting up standard operation procedures: 

When you use a last-mile delivery solution, you will find that it comes with common operating systems or SOPs. These are essential to ensure the deliveries are made according to specific rules. For example, if you have opted for same-day delivery or a high-priority delivery, then there are particular rules that the delivery personnel will follow. You will get real-time updates. Besides, you can track the movement of the delivery personnel. Also, sometimes the person's mobile number is shared with the customer. This is important to ensure the delivery is complete on time. Also, this ensures it per the customer's requirements. Otherwise, the customer might be unhappy as he cannot track the delivery details. Besides, they may feel unsure about the process. Thus, to set up the SOPs, you need last-mile delivery solutions.

Minimized downtime: 

When you use the driver tracking software, you will find it can improve transparency between the customer and the manufacturer or retailer. This can help reduce the downtime. The moment someone makes the order for the product, you will find that the customer receives the details of the delivery personnel. He can then provide the delivery personnel with the exact directions to reach his place. This is essential to reduce downtime and the number of phone calls. For instance, your customer has ordered food delivered to his home in a local restaurant. As a supply chain management company, you want to ensure the food reaches your customer on time. Sharing the driver's information makes it easier for your driver to contact the customer, find the exact location, and make the delivery. This reduces any delivery delays and missed deliveries.

Do you want to ensure your customers satisfaction? That too with the delivery process and it is complete with minimum phone calls? Then you must use last-mile delivery software. It will give you an insight into the issues your customer. Moreover, you'll know about what issues your business partner face with the delivery process. You can then implement suitable procedures to simplify the process, make it transparent, and connect them. When your customer feels associated with the delivery process, it increases the transparency of the process. Thus, to do it, you must implement driver-tracking software.

Conclusion

When you use driver tracking software and last-mile delivery solutions, you aim to improve the deliveries and meet customer expectations. Choosing the best route to make the delivery can be done with the help of last-mile delivery software. However, you must understand that real-time updates are essential to make prompt decisions. Nevertheless, you must ensure that there are SOPs in place which on-field personnel must have to provide them with complete support. Maintaining operational efficiency and transparency between your customers and business partners is essential. Thus, with the help of driver tracking and last-mile software and solutions, you can simplify the entire delivery process and provide your drivers with complete support.