Leads are gold — but ineffective management lets them slip through your fingers. Fewer than 30% of leads ever get contacted, and that’s costing you business. Speed matters, and in today’s hyper-competitive world, automation plugs the leak.
Forget tedious manual processes. Lead management automation closes the gap between leads and sales. But it’s not just about conversions. Imagine:
· No more wait times or frustrating transfers. Customers land with the right agent quickly the first time.
· Personalized service at scale. Say goodbye to repetitive information gathering.
· More ways to connect — via text, email or live chat — and shorter response times.
AI-powered software seamlessly handles lead management tasks at scale, from startups to enterprise contact centers. It’s changing the game and unlocking the potential for delivering superior customer service, improving productivity and maximizing budgets.
Ready to convert more leads into customers? Here are six powerful tools that empower you to do more with less and unlock each department’s potential.
Virtual agents
Don’t allow business hours to define your connections. Your customers live in a 24/7 world, and so should your service. Enter virtual agents: your always-on concierge for instant engagement.
These AI-powered bots handle everyday tasks like appointment scheduling, password resets and qualification verification, freeing human agents for high-impact tasks like contacting and closing hot leads more quickly.
Virtual agents act as the first line of defense, resolving common issues and routing complex leads. This omnichannel approach ensures customers connect with the right person fast. Seamless hand-offs between virtual and human agents also reduce repetition for customers. Other benefits?
· Hot leads get priority treatment — no more languishing in voicemail purgatory.
· Agents can focus on building relationships where the real magic happens.
· Frustrated customers become satisfied fans thanks to instant, always-open support.
Time zones and busy schedules shouldn’t hold you back. Leveraging virtual agents for low-level tasks allows companies to transform customer experiences leading to higher satisfaction and a sharper competitive edge.
To Know More, Read Full Article @ https://ai-techpark.com/six-ways-to-use-ai-for-lead-automation/
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Having a robust Client Management process is all the more important due to the disruption by COVID-19.
Your customers are no exception.
And this calls to put steady client management at the center of our business strategy post COVID-19.Understand full well that, not all your customers had the right remote work strategy or were in an industry that could have been less impacted due to the pandemic.So, start with reviewing your existing customer base, initiate contact, engage more (if not already done), and identify how they are running their business and how you can help.There may be a lot of things that you can do for your customers.
And not everything is about giving them hefty discounts or charging less.
Read the full article at Orangescrum Article
New Business Strategies®, a global B2B marketing and customer experience professional services firm, has been selected as the external marketing agency for SmartForce® Technologies, Inc., a leader in insights-driven, crime reduction software.SmartForce Technologies has signed on with New Business Strategies’ Parachute Services, a suite of services designed to accelerate marketing results and program execution.New Business Strategies was selected for its approach, client-first/can-do culture, and proven track record.
The Parachute Services that SmartForce signed-up for include demand generation, content strategy and creation, customer marketing, media communications, product, and digital marketing.SmartForce Technologies enables local, state, and federal law enforcement agencies to boost intelligence-led and data-driven crime reduction strategies.
Through the SmartForce SmartComms platform, agencies can measurably reduce crime, violent crime, and manhours spent solving crimes by improving productivity and collaboration between Investigations, Crime Analysis, Patrol, Specialty Units, and other law enforcement partners.“We have worked with several types of marketing consultants and approaches without the results we were seeking,” said Brian McGrew, SmartForce Technology’s Vice President of Sales and Marketing.
“New Business Strategies stood out for their experience, reputation, and aggressive yet pragmatic approach to achieving results.”“Our selection by SmartForce Technologies further demonstrates that our differentiator is our ability to leverage decades of experience into a focused, ‘hit the ground running’ approach aligned to clients’ needs and culture.
We are honored to serve SmartForce,” said Christine Crandell, President of New Business Strategies.
“Time is the new basis of competing.
Business is no longer limited to providing products and services.
It now dwells on good customer service and positive customer experience, mainly because potential customers readily believe in the word of mouth of their relied ones compared to paid advertisements.For this reason, FeedbacQ provides a wide array of tools that can measure the customer sentiment, for instance, customer survey.
By the efficient use of something as simple as a customer survey, one could capture customer feedback and deduce the customer sentiment and calculate a company’s customer loyalty or their Net Promoter Score.
Taking this basic fact into consideration, FeedbacQ provides fully customizable branding and multiple types of questions.
For instance, the users can have in their surveys - number/star rating type questions, choose the most appropriate option type or even descriptive type questions; according to the requirements.
Even images and videos can be attached to the questions if the survey demands it!This service can be used for any and every kind of industry, from retail outlets to hotels, from healthcare and research to airports; and even from banks to spa and salon.
